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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

We need to make sure the vast majority of our engineering time is spent building things that provide unique value and a great user experience for our customers – helping them solve the problems that they face. When you come up the stack a little bit, even inside of AWS, we use a specific set of EC2 instances.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

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The Road Now Taken: 4 SaaS Start-ups And Their Quest For Independent Growth

Outseta

And it expressed a growing sentiment in the world of SaaS start-ups; for the majority of SaaS founders the traditional VC model is a clusterfuck that makes very little sense. If you’re reading this post, this probably isn’t news to you. It made the rounds in tech circles online. Investment funds like Indie.VC

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Customer Interviews: The Most Insightful B2B Marketing Technique Marketers Often Ignore

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Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

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SaaStr Podcast #385 with Balsa Founder & CEO Paul Rosania

SaaStr

385: Paul Rosania is the Founder & CEO @ Balsa, the company that recognizes that builders move the world forward and so they are building the best second screen for builders, integrating tools you already use like Jira, GitHub, and Figma. Why does Paul believe that the builders are the new pro athletes?

CTO Coach 171
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Shape Up Your Agile

Crafty CTO

Shape Up: Stop Running in Circles and Ship Work that Matters , written by Basecamp’s Ryan Singer , hit my radar last summer, and I’ve been trying to write about it ever since. Before I dig in, let me say that this post includes a number of quotes and several hand-drawn illustrations from Shape Up.

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Customer Interviews: The Most Insightful B2B Marketing Technique Marketers Often Ignore

Chart Mogul

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.