Baremetrics

MAY 7, 2019

Choosing the right combination of funding for your business is just as fundamental as choosing the right co-founders (or not), the right market, the right product, and the right team. The great thing about SaaS is that it’s a very cheap business to start. What do I need funding for? John Doherty of Credo. Equity Financing.

Finance 111

Finance Startup SaaS Payments Payment Methods 111

OpenView Labs

JANUARY 29, 2020

Freemium in SaaS is old news. The much-discussed pricing strategy took over the SaaS world and helped fuel the phenomenal success of SaaS pioneers like Dropbox, Evernote, SurveyMonkey and Hootsuite. Freemium appeared to be declining in popularity and, when it was in place, drove next to zero new ACV for most SaaS companies.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. It provides metrics month-over-month on critical data such as the number of customers, revenue, and lifetime client value.”. And let’s be honest, your developers signed on with your company to build features for your core product(s).

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). One customer success trend I’m seeing is the need to develop more repeatable customer education programs. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams. “The

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Sales Hacker

MARCH 2, 2020

Strategy and Process. Sales Development and Prospecting. The Sales Development Playbook. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. The 5 Dysfunctions of a Team. Blueprints for a SaaS Sales Organization. Innovating for People. Hacking Sales. Eat Their Lunch.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * Why does Travis believe that SaaS has upended the economic model but not the engagement model?

Underperforming Technical Team 163

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 163

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Zach : SaaS-ish. Ari : SaaS-ish. Fortunate to have a really great set of investors and the process was going quite well.

Payments 143

Payments SaaS Payments Banking Underperforming Technical Team 143

Baremetrics

OCTOBER 11, 2021

Once users are in a position to invest in such a service, your SaaS should be the first that comes to mind. Anyone who searches for keywords related to your field should immediately come across your service. Integrating innovative software that can cull MRR values from CRM and payment processing systems is a valuable shortcut.

Content Marketing 113

Content Marketing SaaS Payments Investment Marketing 113

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. SaaS Sales Models.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 194

Payment Methods Merchant Services Scale Payments 194

ProfitWell

DECEMBER 4, 2019

Ever since John Koenig first coined the term “SaaS” back in 2005, the software-as-a-service industry has been one of the fastest-moving and creative in the world. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing. What is SaaS?

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

NOVEMBER 21, 2019

Emilie Maret | Fellowship Team @ The Family. We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. Emilie Maret | Fellowship Team @ The Family. Maybe fifty of them are B2B SaaS. Want to see more content like this? FULL TRANSCRIPT BELOW.

New CTO 151

New CTO Sales Hiring B2C CTO Hire 151

SaaStr

MAY 27, 2020

They see it where SaaS companies might trade at 13 times, 15 times, 17 times trailing. They don’t want to p**s off management teams that face dilution from down rounds. I don’t think we really know how bad things can be. So what can you expect for SaaS businesses next year? I suggest we probably aren’t.

Technical Review 198

Technical Review Payment Services Payment Methods Development Team Review 198

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. Another collection of their customers actually turned their kitchens into service offerings.

Sales Hiring 156

Sales Hiring Scale Payments Cloud 156

OpenView Labs

FEBRUARY 13, 2020

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Ideally, both metrics should be in the single digits, if not below 5%. The Quick Ratio, unlike other metrics, tells you how dire the situation is. Quick Ratio. No trial: 8%.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. Ideally, both metrics should be in the single digits, if not below 5%. The Quick Ratio, unlike other metrics, tells you how dire the situation is. Thus, the early churn.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

Intercom, Inc.

JANUARY 3, 2020

Despite huge growth and development over the last ten years, there’s also been some disappointments. Emmet: As you were saying that, I was thinking about a time about 10 years ago now, I got to visit a city design studio, an innovation lab type place for a fairly well known car company. Des: What do you think that represents?

Payment Methods 118

Payment Methods Payment Solutions Technical Review Technology 118

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Just look at subscription analytics startup ChartMogul whose brand and product are now a household name in the SaaS community. Poor marketing.

Underperforming Technical Team 183

Underperforming Technical Team Scale Payments Payment Services 183

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. How to Develop a Customer Success Strategy. Sales Process Engagement. Functional Support.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136