Intercom, Inc.
NOVEMBER 30, 2021
A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. All without burning out your team or budget.
Intercom, Inc.
JULY 26, 2022
Having to cycle through multiple apps to get answers or find the relevant customer data you need to provide personalized help doesn’t just slow your business down; it slows your customers down, too. Use automation to make your headcount count for more. Retention is an investment that keeps paying off. Time savings: ????.
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User Pilot
APRIL 7, 2022
You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate. There are two methods of user research — qualitative and quantitative. It tracks new visitors to the website and maps their behavior. ” moment.
ChurnZero
MARCH 22, 2019
Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. Q&A Recap.
SaaStr
MARCH 17, 2020
Our net retention rate was over 130%, so we have this really great pool of customers that all we needed to do was kind of find them. Another way that customers become advocates is a personal relationship with the account team. One the first one, online reviews is a huge area of focus for our customer marketing team.
Intercom, Inc.
AUGUST 29, 2019
I worked with Jack Welch of GE for a couple of months to get his online MBA program off the ground, and when I started my first company way back in the day, Jack came to Boston to do one of his conferences. Now at around the 51st person that we’re bringing in, it just doesn’t seem that they have the same passion that we do for the business.
SaaStr
JUNE 16, 2020
Whereas, if companies have a bit higher attrition and retentions less than 80%, the churn could go up to above 16%. Right now, learning for companies is only at 10% online. We have all this data online, if you want to see more results from the survey. It stands for vision, values, methods, obstacles and measures.
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