Headcount Marketplace as a Service Payment Methods Retention 
Intercom, Inc.
NOVEMBER 30, 2021
A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. All without burning out your team or budget.
SaaStr
JUNE 16, 2020
Whereas, if companies have a bit higher attrition and retentions less than 80%, the churn could go up to above 16%. Right now, learning for companies is only at 10% online. We have all this data online, if you want to see more results from the survey. Matt Garratt: Go to the next slide. We expect that will increase dramatically.
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