ChurnZero

MARCH 22, 2019

Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. Q&A Recap.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61

SaaStr

MARCH 17, 2020

You’re probably going to have to be doing customer references unless there’s very small contract value, right, where there’s not a ton of pressure in making the right decision on the part of the prospective buyer. Another way that customers become advocates is a personal relationship with the account team.

Scale 142

Scale Payment Services Sales Hiring Payment Methods 142

SaaStr

JUNE 16, 2020

Whereas, if companies have a bit higher attrition and retentions less than 80%, the churn could go up to above 16%. Right now, learning for companies is only at 10% online. We have all this data online, if you want to see more results from the survey. Matt Garratt: Go to the next slide. We expect that will increase dramatically.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

Sales Enablement, SaaS and Growth

JULY 24, 2018

During this period I’ve learnt more than I ever thought possible about the SaaS business and my personal growth has accelerated with each passing year. The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131