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The “Idea Bake Sale” and Why It’s a Bad Idea to Have One

Kellblog

They never have any new ideas about how to fix our problems.” ” “Other than asking me for more headcount. And maybe even what new products we should build.” But what happens Monday morning, when everyone sees the company-wide message announcing the new initiative? They’re not creative.

New CTO 101
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Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

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The New Economics Of Customer Success: Showcasing The ROI Of Customer Success To Your CFO

Valuize Consulting

For example, in Sales, you can take your Annual Revenue Target, divide it by the Projected Revenue Attainment Per Headcount (factoring in some ramp time) and out comes a Headcount projection. NDR Efficiency: The New Customer Success Economics. NDR Efficiency calculates the costs to deliver revenue growth by customer.

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What's the ROI of your mom?

ProfitWell

And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. Here are a few teasers.

Scale 43
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The Top 10 SaaStr Learnings from Mary Meeker’s Latest Report on AI

SaaStr

The companies building on this new stack will have 10x advantages over those still running traditional architectures. As Andrew Bosworth (Meta CTO) noted: “This is our space race…there’s very few secrets. The Scary Part: Energy consumption is exploding. Data centers now consume 1.5% The Next 2.6B

AI Search 256
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SaaStr Podcast #403 with Loom VP of Sales Sam Taylor

SaaStr

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. And so, when someone’s walking in the door at a new company, so let’s use Loom as an example, they need to learn how to be a Loommate. Sam Taylor: And so, I met Bret.

Scale 239
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GTM 137: The Biggest Business Turnaround You’ve Never Heard Of & The Growth Levers to Pull When Things Go Wrong

Sales Hacker

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell.

Scale 77