Crafty CTO
FEBRUARY 7, 2023
I’ve learned so much … most importantly, I think, that I love being a fractional CTO, a role that allows me to make use of everything I’ve learned and experienced over a long technology-focused career. What’s changing, rather, is the entity I’m delivering through – a new company called Crafty CTO.
SaaStr
MAY 10, 2023
Combining Strong Growth With A New Level of Efficiency. At the end of the day, in SaaS, efficiency really comes from growing revenue faster than headcount. Almost everyone is doing more with … yes, more headcount, but only a smidge more. And a good natured-challenge to all of us to keep growing! Including HubSpot. #4.
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Valuize Consulting
OCTOBER 7, 2021
For example, in Sales, you can take your Annual Revenue Target, divide it by the Projected Revenue Attainment Per Headcount (factoring in some ramp time) and out comes a Headcount projection. NDR Efficiency: The New Customer Success Economics. NDR Efficiency calculates the costs to deliver revenue growth by customer.
ProfitWell
DECEMBER 6, 2019
And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization. Weekend Wisdom.
SaaStr
DECEMBER 3, 2020
Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. And so, when someone’s walking in the door at a new company, so let’s use Loom as an example, they need to learn how to be a Loommate. Sam Taylor: And so, I met Bret.
Intercom, Inc.
JULY 21, 2022
For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there.
Crafty CTO
APRIL 12, 2020
My friends at the Chicago CTO Group are very smart people, and everyone I’ve spent time with is practicing some form of agile effectively. And if it’s not that interesting—maybe a bug that customers are running into from time to time—it’ll come back to your attention when a customer complains again or a new customer hits it.
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