Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. The company plans on doubling its headcount in 2022.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. The company plans on doubling its headcount in 2022.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. And one thing I’ll say about tech companies is that in a time like this what is going to get us out of this is technology. Our workforce is remote. It’s so true.

Travel 176

Travel Marketing Scale Outsourcing Services 176

BetterCloud

APRIL 25, 2024

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. Let’s break down smart SaaS budgeting, so you can make your tech work for you, without blowing the bank. Get everyone together and talk candidly about how much you currently spend on every application in your tech stack.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52