SaaStr

MARCH 1, 2024

Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders? You will need a VP of Product to scale your roadmap. Upsell and retention is an art, science and craft. Or churn will increase, NPS will stagnate and decline, and upsell and revenue retention will be a fraction of what it could be. As are you.

Scale 250

Scale Part-Time VPE CTO Hire Fractional VPE 250

SaaStr

OCTOBER 13, 2022

You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed.

GCP(Google Cloud Platform) 192

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 192

SaaStr

JUNE 23, 2020

Q: What’s the number one challenge for scale-up founders? You will need a VP of Product to scale your roadmap. Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before.

Part-Time VPE 234

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 234

Frontegg

JUNE 1, 2021

Scale — High. Retention — Medium. Learn first hand how easy it is to get your SaaS enterprise ready. Scale — Depends on the product. You only log insights which are interesting for your users from a business perspective Retention — High. This is extremely crucial for organizations looking to scale up fast.

Traceability 97

Traceability SaaS compliance Blockchain 97

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. Let’s learn more about how you can become PLG-ready and get familiar with the Top 10 tools you must adopt today. Best For: Customer Support Services. START FOR FREE.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

User Pilot

JUNE 10, 2019

But first, an easily digestible definition for those who are new to the concept: Product led growth marketing is the use of the product as the primary driver of acquisition, and it also brings marketing’s involvement into expansion and retention. Poor retention and low customer LTV. Difficulty achieving profitability. Onboarding.

Growth Marketing 143

Growth Marketing Marketing Scale Payment Features 143