article thumbnail

11 Key SaaS Roles and Responsibilities in 2023

User Pilot

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Account Managers: They serve as the lead point of contact for all customer account management matters. Average salary: $196,172/yr.

article thumbnail

Meet your first wave speakers for Customer Success Summit 2018

Totango

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience. Dante Otero.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Product Development Process: The Seven Stages Explained

User Pilot

You need a range of disciplines working together in a cross-functional team to make sure various product development processes go to plan, including product managers , developers, marketers , sales, designers , senior leaders , and more. Senior management. The final step is to launch your product.

article thumbnail

Meet your first wave speakers for Customer Success Summit 2018

Totango

VP, Global Head Digital Customer Engagement. With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Manager, Partner & Customer Experience. Dante Otero.

article thumbnail

Jun 14 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

article thumbnail

What Are The Top 50 SaaS Companies in 2020?

SmartKarrot

The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. In 7 years, this product has accounted for a valuation of $1.1 Customer Support.

article thumbnail

Mar 18 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers. Develop relationships with executives at the highest priority accounts. Monthly reporting and data analysis.