Totango
APRIL 28, 2021
It is a tangible presence a customer can see and feel in the way you engage with them, respond to them, and present the product. In practical terms, Mr. Yuan has built a culture that values customer engagement above sales quotas and long-term customer growth above securing new business.
Totango
MAY 15, 2019
It is a tangible presence customers can see and feel in the way you engage them, respond to them, and present the product. Zoom CEO, Eric Yuan, is so committed to creating a customer-centric culture that he spends up to 70% of his time personally engaging with the video conferencing vendor’s customers. In practical terms, Mr. Yuan has built a culture that values customer engagement above sales quotas and long-term customer growth above securing new business.
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Totango
JULY 16, 2019
Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Every time customers engage with you, they should feel understood, valued, and acknowledged. By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized. Outcome metrics that reflect product ROI.
Totango
APRIL 5, 2019
You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow. Every company is different and every customer comes in with different expectations, but these broad areas cover most of the key insights into customer satisfaction: Business Metrics: Measuring how engagement affects revenue.
Totango
MAY 23, 2019
Proactively engage customers with personalized campaigns. Product Usage: We’ve noticed you’ve been using X feature more recently. Every interaction and action your customer undertakes with your team or your product generates data. You might look at measurements such as: Usage Data: If a customer is using the product frequently or is heavily leveraging specific functions, then it is time to offer them access to premium features or other advanced products.
Totango
JULY 16, 2019
Like farmers cultivating an orchard , enterprises must promote the growth of customers through personalized engagements that lead to repeated revenue yields, or harvests, throughout the customer life cycle. Every time customers engage with you, they should feel understood, valued, and acknowledged. By sharing customer data across functions and teams, you can ensure that every engagement is informed and personalized. Outcome metrics that reflect product ROI.
SmartKarrot
FEBRUARY 15, 2022
Create a customer success playbook and programs that increase customer satisfaction, loyalty and retention, product adoption, and engagement. Work closely with sales, customer support and product teams to proactively manage each customer’s success.
SmartKarrot
OCTOBER 18, 2021
Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region.
CustomerSuccessBox
NOVEMBER 24, 2021
The goal is to maximize value not just from your product but also from the overall relationships. Customer value is the customer’s perception of the benefits and experience that s/he receives from a product. The worth of the product always compares to its possible alternatives.
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