Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding.

Payment Solutions 114

Payment Solutions Payment Methods Payment Services Payments 114

User Pilot

JUNE 20, 2023

So, in addition to improving your customer retention rates, these customers help grow your customer base and drive revenue growth. Ultimately, your choice of testing method will depend on your goals, product development stage, and more. However, most UX designers will tell you that empty states are an example of poor UX.

Payment Methods 90

Payment Methods SaaS Payments Strategy Payment Services 90

ChurnZero

OCTOBER 5, 2022

While it may be tempting to resort to Hail Mary tactics (such as deferred payments and discounts) to reduce churn, you must instead focus on sustainable and scalable retention strategies. Make your insights actionable for your team by consolidating them into an easy-to-digest scorecard. Do they access training or educational resources?

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Neil Patel

MAY 3, 2021

It’s more likely to be UX design or software development. With the internet and software playing such an essential part in our lives, more and more skilled programmers are needed to develop and maintain the tools we need to thrive. Coding bootcamps are significantly cheaper than most undergraduate educations.

Payment Methods 108

Payment Methods Cybersecurity Payment Solutions Artificial Intelligence 108

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. And we need platforms to be able to do that. In September 2022, Dopple publicly launched its new platform. They Launched With a Platform, Not a Product Another big advantage?

Payment Methods 124

Payment Methods Marketing Payments SaaS Payments 124

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. Richman’s former company was Halp, a help desk for operations teams.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Audacix

MAY 27, 2022

How to build a culture of security within your SaaS development team? In order to get your repeat business, they forget to explain just how you can build a repeatable, scaleable and consistent application security structure within your software development teams. Why do I need a penetration test?

Payment Solutions 52

Payment Solutions SaaS Payments Underperforming Technical Team Payment Services 52

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Increases self-service for customers across all segments.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Sales Hacker

JANUARY 17, 2018

In this guide, I will teach you the fundamentals of Lead Qualification for inbound and outbound sales development, and give you actionable steps you can take to maximize your Revenue per Lead. Sales and Marketing Alignment is a trending topic and the role of Sales Development has been growing fast. What Is Lead Qualification?

Scale 85

Scale Underperforming Technical Team Payment Methods Sales Hiring 85

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Apply here: [link] Role: Senior Customer Success Manager Location: London Area, United Kingdom (On-site) Organization: Robin AI As a Director, Customer Success Strategy, you’ll work with the team to develop the Customer Success function’s strategy. Answering client questions.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

Chargify

MARCH 25, 2019

A great example of this strategy being done right is Dropbox’s freemium offering , which allows “users to see how easy it is to back up and share their files using the Dropbox platform,” says Sujan Patel, cofounder of Right Inbox. Businesses simply don’t have time to spend learning and relearning interfaces and processes.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

SmartKarrot

AUGUST 11, 2021

SaaS, or software as a service, is a subscription-based model where customers pay subscription fees for services such as Dropbox, CRM, or perhaps Mailchimp, and this is how the companies earn monthly recurring revenues (MRM). And nearly 60% switch companies based on poor customer service. Payment Method may not work.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Increases self-service for customers across all segments.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

User Pilot

MARCH 25, 2024

Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio. Also known as customer churn, it is the end of the customer’s relationship with a business and is a key indicator of business health.

Underperforming Technical Team 84

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 84

Stax

FEBRUARY 19, 2024

Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education. These platforms provide functionalities that a diverse user base benefits from, such as project management, social media, automated workflows, or customer relationship management (CRM). What is Horizontal SaaS?

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? What is the process to do it efficiently? Does one have to move to enterprise?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Sales Hacker

OCTOBER 16, 2020

Our product alleviates the need to send out direct mail to collect payments from customers.). The days of leveraging someone’s college, hometown, favorite sports team, etc., Now, as a salesperson, you need to go one step further and make your personalization relevant to their current business initiatives or pains.

Enterprise 104

Enterprise Payment Methods Payment Services Sales Hiring 104

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. CRM platforms. What is inside sales?

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Outseta

MARCH 18, 2019

Wes Bush is a SaaS marketer who has quickly developed a reputation as “the free trial vs. freemium guy.” I caught up with Wes to talk about his free trial vs. freemium framework, our own customer acquisition process, and the start-up scene in Waterloo, Canada. When does it make sense to ask for payment information upfront?

Payment Methods 40

Payment Methods SaaS Payments Payments Payment Solutions 40

SaaStr

OCTOBER 10, 2019

Thank you so much to the SaaStr team for organizing this conference and thank you to Joaquim for joining me on this session. We give them the superpowers of the developer and the designer. Is the creating process a clear easy, are we guiding you well enough? But that’s not bad. Joaquim Lecha | CEO @Typeform.

Scale 135

Scale Scaling Payment Methods SaaS Payments 135

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Troubleshoot issues (may be related to payments, relationship, field operations).

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

BetterCloud

AUGUST 16, 2018

Kevin is recognized as a Google Developers Expert and G Suite Top Contributor. . Reddit’s recent password breach is a textbook example of why (as Ars Technica put it) “ phone-based 2FA is that bad.” It is my job to select, develop, and implement technology that protects users 100%. Date of breach: 1 Jun 2018.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

How To Buy Saas

JANUARY 1, 2021

Well, that’s enough to motivate yourself to start creating your first course using the best online course platforms. Come out of your comfort zone, choose the best online course platform, and create your course outline for people who are ready to learn something that you already know. Why Choose an Online Course Platform?

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

FastSpring

JANUARY 27, 2022

He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account. How My Marketing Concepts upsells annual payments during trial. Vinay writes, “The benefit of this was huge!

Merchant Services 118

Merchant Services Payment Services SaaS Payments Payment Solutions 118

Sales Hacker

MARCH 2, 2020

Integrity Selling for the 21st Century. Strategy and Process. Sales Development and Prospecting. The Sales Development Playbook. Sales Development and Prospecting. The Sales Development Playbook. Predictable Revenue. The 5 Dysfunctions of a Team. Buyer-Centered Selling. Hacking Sales.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. Provide a platform, not a tool, that can be a consolidator and something that can drive costs, but still have all the features necessary to get the business results. How do you help your team make that link to value?

Payment Methods 197

Payment Methods Merchant Services Scale Payments 197

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. What made you want to be a part of this consultancy?

Payments 53

Payments Technology Scale Revenue 53

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Similarly, you can share Session Replays with other team members.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Similarly, you can share Session Replays with other team members.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

NOVEMBER 28, 2023

TL;DR Product analytics studies user interactions with a product or service, allowing product teams to monitor, evaluate, and assess data related to customer engagement and behavior. This information is used by teams to optimize their product or service to improve user experience. Let’s dive in!

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

User Pilot

NOVEMBER 28, 2023

TL;DR SaaS reporting refers to the process of collecting, analyzing, and presenting data related to the performance, usage, and effectiveness of a SaaS product.It assists businesses in achieving revenue growth, informed decision-making, and financial health by efficiently managing all aspects of operations.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback. Many of these include two-way integrations.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

MARCH 14, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. Rob Gonzalez: So if you were building a commerce platform today, for example, you wouldn’t do it as single tenant, effectively, deployments.

SaaS Payments 257

SaaS Payments Scale Payment Services Payment Solutions 257

OpenView Labs

AUGUST 10, 2020

Offer educational content. Because COVID-19 has caused social distancing and self-quarantine to be a way of life for the next several months, if not years, people are looking to not only entertainment but education to help them get through this quarantine. Insta360MTB #Insta360ONER #AdaptToTheAction #MTB #mtblife #WhyIRide.

Innovation 96

Innovation Payment Solutions Startup Payment Methods 96