Wed.Feb 05, 2025

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Lessons Learned Rolling out AI Agents to 16,000+ SMB brands with Gorgias’ CTO

SaaStr

How @gorgiasio went from coding to production-ready AI agents for 16,000+ customers … in 6 months with CTO @humanfromearth : 1 50 customers in beta 2 Wrote playbook for successful activation 3 Shipped most common actions first (Shopify, etc) pic.twitter.com/dBMSaNh9q8 — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) January 25, 2025 Since its founding in 2015, Gorgias has grown into a significant player in the customer service automation space, backed by $100 million in funding (in

New CTO 161
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$1.2b of Revenue in 30 Days

Tom Tunguz

Web3 is putting up real revenue numbers. Over the last 30 days, the top 20 public Web3 projects generated $1.2B in revenue. This isn’t some theoretical valuation metric. This is hard revenue, derived from trading and other financial fees. And it tells a compelling story. A power law is clearly at play. While we might expect this in a nascent market, the sheer scale is impressive.

Revenue 162
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5 Interesting Learnings from PagerDuty at $480,000,000 in ARR

SaaStr

PagerDuty was one of the more disruptive B2B apps when it lauched. We all used some sort of tool for website monitoring, but the O.G. PagerDuty just made it all so elegant, and so many of us quickly migrated to it. And when it IPO’d, it was still solidly an SMB solution. Fast forward to today, and the world of DevOps has changed so, so much. As has PagerDuty.

SMB 270
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Gamifying Engagement & Conversions with Angelo Ferro

Predictable Revenue

Retention and engagement lead to conversions. This has been proven in mobile gaming and applies to e-commerce, too. The post Gamifying Engagement & Conversions with Angelo Ferro appeared first on Predictable Revenue.

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Build the Case: Quantify the Real Costs of In-House Testing and QA Gaps

Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.

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Dear SaaStr: Do SaaS Companies Typically Pay Their Sales Reps a Bonus on Renewals? If So, How Much is Typical?

SaaStr

Dear SaaStr: Do SaaS Companies Typically Pay Their Sales Reps a Bonus on Renewals? If So, How Much is Typica l? Simple answer: almost no SaaS companies pay sales reps on standard renewals. Longer reason: they dont because you want to specialize. Weve all learned this over the past years in SaaS: You want qualifiers qualifying BDRs. You want openers opening SDRs.

Scale 264