Intercom, Inc.

OCTOBER 24, 2018

How do you scale a support organization without breaking the budget or killing the quality of the customer experience? It’s an age old question for anyone leading a customer support organization, the sort of challenge that requires continuous innovation as a company and its customer base expands. With more than 30,000 customers and 100 people on the Customer Support team, we’ve come a long way from the team of just nine when we first shared a blog post on using Intercom to support our customers.

Scale 178

Scale Customer Support Scaling Strategy 178

Zuora

OCTOBER 24, 2018

Backed by data from the Subscription Economy Index, Zuora CEO Tien Tzuo and Zuora Chief Data Scientist Carl Gold make 4 predictions for how businesses can sustain growth in the Subscription Economy, from catering to the divinely discontent customer to employing usage-based pricing. The post 4 Predictions for the Future of the Subscription Economy appeared first on Zuora.

Subscription 60

Subscription Payment Features Pricing Data 60

CloseSaaS

OCTOBER 24, 2018

Here's the recording of today's webinar about how to perfect your sales emails (and close more deals), with Mixmax's Don Erwin, Intercom's Dustin Crawford, Predictable Revenue's Collin Stewart and Steli.

Sales 52

Sales Revenue 52

TriTuns

OCTOBER 24, 2018

I have had a lot of discussions lately with numerous customer success (CS) professionals and recognized thought leaders about the challenges in setting up a thriving CS team in an organization that has never had CS before. We looked at numerous examples where SaaS vendors invested in hiring a CS leader to build a CS practice in the workplace, and then later ended up cutting their CS program.

Customer Success 45

Customer Success Metrics Sales Hiring Leadership 45

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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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Rakam

OCTOBER 24, 2018

What is being data driven? We hear the term data driven all the time but what does it really mean? I will try to explain it simply. Data driven means that taking decisions based on on the empirical evidence rather than acting on gut instincts or speculation. Adopting to data driven decision making means all processes and decisions will be based on the data.

Data 40

Data 40

Upscope

OCTOBER 24, 2018

There's always a moment of anxiety when downloading software and maybe that's why people like co-browsing because there are no downloads. Below you'll see how co-browsing is different to traditional screen sharing and the types of companies that use it. Related: Everything You Wanted to Know About Co-browsing. Also see: On-premise Co-browsing for Enterprises Who Need More Control.

Banking 40

Banking Technical Advisors Technology Software 40