Chart Mogul

MAY 7, 2020

If your new hire represents added headcount to your sales team, you may need to reconfigure your sales territories or lead assignment protocols. Explain their existing sales process and what they learned in the course of developing it. Assigning them a new vertical and sharing buyer personas so that they can do their own lead research.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 52

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “Why do you have playbooks?

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

DECEMBER 16, 2022

How do you enter a highly competitive marketplace, carve a niche for yourself, and then scale the business to $100 million+ ARR? Entering a hyper-competitive marketplace . Entering a crowded marketplace as a new business can be intimidating, especially when established players with a solid customer base surround you.

Outsourcing Services 222

Outsourcing Services Scale Sales Hiring Outsourced Development 222

Payrix

FEBRUARY 21, 2024

To start the series, Ian and his guest Andy Meadows, Head of Partner Success Management for Payrix, dive into the topic of resourcing and what you need to consider when it comes to selling payments, boarding and underwriting, service and support, and development and tech. The answer’s no.

Payments 100

Payments Merchant Services Embedded Payments Payment Services 100

Intercom, Inc.

APRIL 4, 2019

The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. ’ “The first thing we did was to try to understand where buying behaviors changed, and develop customer segments that were predominantly based on size. Are you a marketplace or are an e-commerce retailer?

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. How often have you seen a company take weeks to develop a mission statement, and then they frame it and hang it on the wall, and that’s it?” Get started with 3 ideas. The key to scaling your culture is curiosity.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. And so in this process really around customer success, developing the financial plan for our customers.

Sales Hiring 157

Sales Hiring Scale SaaS Payments Payment Services 157

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? We use a separate Jira project for the following reasons: Jira because it is well integrated into…Jira where we manage all our developers’ tickets. Assign the right priority to bugs and the right status for them to be picked up by developers today (for critical bugs) or later (for non-critical bugs).

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52