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SaaStr Classic: Jyoti Bansal of Harness.io and AppDynamics; Dev Ittycheria of MongoDB (Video + Transcript)

SaaStr

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. You can have the great product and a great team, but the market of small or very niche.

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Run Less Software

Intercom, Inc.

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. are making it easier and faster for software developers to develop complex software applications atop this infrastructure.

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Seed Investing Today: What’s Changed, What Hasn’t with Aileen Lee and Jason Lemkin (Video + Transcript)

SaaStr

It sounds minor or technical, but if you want to due diligence on a human being, I get to do it a few 100 times a year. Personally, our team has been holding back a little bit. Aileen Lee: And so, they’re just way easier due diligence, I think. I’m here.” Jason Lemkin: Thank you for coming.

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10 Things That Aren’t Obvious About Partnering With Big Companies – Workday Ventures (Video + Transcript)

SaaStr

We’d been doing some investment, the product and technology leaders, but we talked about creating a proper investment fund to spur innovation around Workday ecosystem to get earlier stage companies, part of the Workday story for our customers. Every partnership, every relationship is about expectation management.

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Retention Specialist Job Description and Templates

User Pilot

For instance, a retention specialist at a high-growth SaaS startup might focus on building relationships with early adopters and providing personalized onboarding support, while one at a large enterprise might focus on analyzing churn data and developing targeted retention campaigns. Looking into tools for retention specialists?

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Aug 22 – Customer Success Jobs

SmartKarrot

As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth. Hire and mentor a team focused on driving business value to the customers.

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Feb 15 – Customer Success Jobs

SmartKarrot

Reach out to accounts for checkpoint meetings and engage them proactively. First-level support for accounts that are owned. diligently keep track of every CS tool action. Develop, train, and coach the squad while maintaining team rhythm. Show by example how to put the needs of the customer first.