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Defining CSM-to-Account Ratios: A Lifecycle Design Approach

Valuize Consulting

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency.

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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

There’s many definitions out there, but essentially, mental models are frameworks, principles and ideas which allow you to examine and solve problems in a systematic way and when applied correctly, help you think better. Operational efficiency. The right mental model is a shortcut to the right answer - they provide an edge.

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Key Takeaways from the 2022 Gartner® Market Guide for SaaS Management Platforms

BetterCloud

As a fully featured and market-leading SMP, BetterCloud is very encouraged to see more of these critical management capabilities captured in this updated market definition. Not only has the market for SMPs matured over time, but so has the Gartner market definition. The core functions of an SMP have evolved.

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12 Customer Success predictions and trends for 2023

ChurnZero

First, digital CS will become a way of life due to flat or reduced headcount. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value?

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SaaS Company Benchmarking: Leveraging Metrics for Performance Insights

OPEXEngine

An experienced CFO knows how to use the correct benchmarks (those associated with true comparables with common definitions of expenses) to assess their company’s performance. For example, you can access Sales headcount data for Account Executives, Sales Development Reps/Business Development Reps and Renewal Reps along with compensation data.