Defining CSM-to-Account Ratios: A Lifecycle Design Approach
Valuize Consulting
DECEMBER 17, 2024
Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency.
Valuize Consulting
DECEMBER 17, 2024
Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency.
Sales Enablement, SaaS and Growth
MARCH 23, 2020
There’s many definitions out there, but essentially, mental models are frameworks, principles and ideas which allow you to examine and solve problems in a systematic way and when applied correctly, help you think better. Operational efficiency. The right mental model is a shortcut to the right answer - they provide an edge.
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BetterCloud
JANUARY 5, 2023
As a fully featured and market-leading SMP, BetterCloud is very encouraged to see more of these critical management capabilities captured in this updated market definition. Not only has the market for SMPs matured over time, but so has the Gartner market definition. The core functions of an SMP have evolved.
ChurnZero
JANUARY 13, 2023
First, digital CS will become a way of life due to flat or reduced headcount. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value?
OPEXEngine
DECEMBER 17, 2019
An experienced CFO knows how to use the correct benchmarks (those associated with true comparables with common definitions of expenses) to assess their company’s performance. For example, you can access Sales headcount data for Account Executives, Sales Development Reps/Business Development Reps and Renewal Reps along with compensation data.
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