Sales Hacker

MARCH 1, 2024

This might look like: Community events Campaigns and activations Newsletters Podcasts Thought leadership and other blog content Establish your brand as a valuable, trusted resource that aligns with your product, and encourages your community to follow along by subscribing directly to your content channels.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

SmartKarrot

NOVEMBER 29, 2022

Execute analysis of customer health and structure measurable KPIs to drive satisfaction, adoption, retention, and product implementation and reduce churn. Manage a queue for incoming issues of varying types, ranging from invoice discrepancies to large deployment modifications. Apply here: [link] .

Customer Success 19

Customer Success Scale Outsourced Development Sales Hiring 19

SmartKarrot

OCTOBER 28, 2021

Represent the voice of the customer with leadership teams by engaging in product discussions, translating customer usage and feedback into actionable insights, and feature ideas. Reporting and analysis – own all customer metrics reporting to management. Create and manage the implementation of the customer retention project.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Data Analysis 19

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. 5/ 2022 Customer Success leadership study. You have a mountain of customer data.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

SmartKarrot

JANUARY 21, 2021

Acting on feedback and data analysis helps product managers understand what works and what doesn’t. In SaaS product management, it is necessary to keep a note of the subscription revenues as a primary deciding factor in understanding metrics. It is necessary to follow up, analyse, and gain valuable insights from the data.

Management 11

Management SaaS Scale Underperforming Technical Team 11

Intercom, Inc.

OCTOBER 29, 2019

For example, our Product team could decide to build a data export API after learning our fastest growing segment exports their conversation data far more often than other segments ( you can already do this in Intercom ??). Leadership: Create a shared language for product, engineering, and go-to-market to describe customers.

Business 184

Business B2C Scale Headcount 184

Valuize Consulting

SEPTEMBER 22, 2021

With the need to be increasingly customer-centric in a subscription-based world, many Customer Success leaders are left wondering: which customers should we focus more time on? Metrics such as Adoption Rate and Time To First [Key Action] are extremely helpful for large-scale data analysis of the user experience.

Scale 52

Scale Machine Learning Artificial Intelligence Leadership 52