Stax

MARCH 16, 2025

The average churn rate for the software industry as a whole is 14%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%. Contact sales 2.

Payment Solutions

Payrix

MAY 29, 2025

As a software company committed to your customers, you want to do everything you can to set them up for success. For many of your customers, success begins and ends with a seamless checkout experience, and one of the biggest sources of friction is false declines. How do false declines impact your customers?

Payments

Stax

MAY 23, 2025

If youre a software provider looking to boost revenue, streamline operations, and deliver more value to your users, ISV integrated payments can be a game-changer. Embedding payments directly into your platform can unlock tremendous benefits both for you and your users. The best part?

Payments

Payrix

JULY 8, 2025

The Canadian card and payments market is valued at approximately $913.4 The Canadian eCommerce and online payments sectors continue to thrive as well, with expectations of reaching north of $140 billion in growth by 2025, a CAGR of 17% over the past 5 years. For software companies operating in the U.S.,

Merchant Services

Payrix

JUNE 10, 2025

White label merchant processing enables third parties like integrated software vendors (ISVs) or independent sales organizations (ISOs) to customize and sell the payment processing technology and services of a payments provider under their own brands. What is white label merchant processing?

Merchant Services

ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? It’s harder to do on your own, and you’ll be less successful ultimately. The resourcing drawbacks of a custom CRM build. Support & ticketing (e.g.,

Payments

Payrix

JUNE 23, 2025

What are contactless payments? A contactless payment is a transaction that occurs without the physical contact of a credit card to a payment terminal, device, or other point-of-sale system. Contactless payments can also be made with smart phones and wearable devices.

Merchant Services

FastSpring

JULY 29, 2025

SaaS, software, and mobile app companies are always chasing the next logos, stacking pipeline, and are obsessing over booked revenue. But to measure success, you need to understand what’s underneath all of these KPIs. Reinforce post-sale engagement to help more customers reach value faster. Interested?

Merchant Services

User Pilot

NOVEMBER 14, 2024

In-app behavior , like events they’ve completed, features they’ve used, or in-app flows they’ve engaged with. Technographics, like operating system or device type. Collect customer feedback about features they find most valuable. A personalized in-app prompt to upgrade created in Userpilot.

Strategy

Valuize Consulting

NOVEMBER 25, 2024

In today’s competitive SaaS landscape, Customer Success has emerged as a vital strategic asset, driving revenue growth and long-term profitability. However, to fully unlock its potential, companies must go beyond qualitative insights and bring data into the decision-making process within Customer Success ranks and investments.

Payment Services

User Pilot

NOVEMBER 7, 2024

Well implemented, product demos help to: Improve user engagement : Today’s B2B buyers are independent—they want to research and evaluate solutions on their own terms. Step 2: Collect internal assets Once you’ve decided on your use case, it’s time to dig into your internal assets to gather crucial customer data.

Payment Methods

ChurnZero

FEBRUARY 28, 2025

There are certainly tactics that work best for specific groups: by industry (software vs hardware, or retail, or services, or healthcare, etc.) 2: Payment structure SaaS is paid on a recurring basis. You subscribe to the service, rather than owning the software outright. 1: Balance acquisition, engagement, and retention.

SaaS Payments

FastSpring

JUNE 9, 2025

In today’s competitive subscription economy, providing flexibility and value to your customers is essential. FastSpring’s subscription pause feature allows businesses to retain customers who might otherwise cancel their subscriptions, offering a win-win solution for both parties. Set up a demo or try it out for yourself.

Merchant Services

Stax

JUNE 11, 2025

Finance executive brings 35+ years of financial expertise to spearhead Stax Payments’ next chapter of strategic expansion, building on the company’s solid foundation and customer-first approach. ORLANDO – June 11, 2025 – Stax Payments , Inc. Wall is the latest addition to Stax’s executive leadership team. and Canada.

Payment Services

User Pilot

JULY 17, 2025

Send a generic email campaign Trigger an in-app message or guide Wait for them to contact support You’re on the right track to understanding and reducing customer churn. Userpilot can help you understand user sentiment, identify friction points, and build in-app experiences that guide users to value.

Churn

Unbounce

JANUARY 6, 2025

Use this Unbounce template Case study pages Case study pages share real customer success stories to build trust with prospects and show how you help similar companies solve similar problems. What gets measured gets managed, so make sure you have the proper tracking systems in place before you even go live with your landing pages.

Sales Funnel

ChurnZero

APRIL 25, 2025

And since customer lifetime value and NRR are integral to broader revenue goals, it is time for CS to embrace the predictive, in which strong forecasting begets lower churn. Weve outlined a process for data driven customer success renewals forecasting, plus some extra tips on how ChurnZero can help. Where can you start?

Forecasting

Blulogix

FEBRUARY 14, 2025

Misaligned contracts, manual invoicing, and inconsistent payment tracking lead to revenue leakage, frustrated customers, and missed revenue opportunities. Clear visibility into contract renewal pipelines for sales, finance, and customer success teams.

Payment Features

SaaStr

JANUARY 15, 2025

While some might dismiss sector-specific vertical SaaS software as ‘too small’ or ‘too niche’, companies like Veeva ($40B), Clio ($3B), Toast ($1.3B), and Slice ($1B) have proven there’s massive value in going deep rather than broad. medical spas vs hair salons) have distinct needs.

Scale

FastSpring

OCTOBER 23, 2024

Because of these developments, mobile game companies are investigating more options for monetizing their games than just the App Store or Play Store. So where do you start if you want to provide more global payment solutions to your player base while chipping away at the hefty 30% fees that mobile marketplaces charge?

Merchant Services

User Pilot

JUNE 26, 2025

Help center design example #1: Userpilot Create custom, code-free in-app resource centers with search and analytics using Userpilot. And this is fully in-app, so I don’t have to switch tabs or leave the product to get help. Help center design example #4 : Loom Minimal in-app help center via Loom.

SaaS Payments

Stax

JUNE 17, 2025

The world of payments is constantly evolving, with new technologies and shifting business demands reshaping how money moves. In an interview with Karen Webster , CEO of PYMNTS , Paulette Rowe , CEO of Stax, pulled back the curtain on the critical strategies and innovations driving the next wave of payment partnerships.

Payments

User Pilot

MAY 28, 2025

Youve seen great success with your product and want to turn it into a mobile app. Meanwhile, your users churn because they find the app confusing. Userpilot Mobile is a no-code mobile onboarding platform that lets product teams build in-app experiences for mobile apps without waiting on dev support.

Mobile

User Pilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Payment Methods

User Pilot

MAY 30, 2025

Most product teams get mobile app analytics wrong. So, here are eight mobile app analytics best practices that help you filter the noise and make the most of the data you collect. Set clear goals before getting into the analysis Analytics backwards looks like this: track first with mobile app analytics tools, find patterns later.

Payment Solutions

Totango

FEBRUARY 12, 2025

For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts. This article illustrates how large enterprises can modernize customer health scores for growth.

Enterprise

Sales Hacker

FEBRUARY 11, 2025

I love to see leaders implementing this kind of best in breed solution for their teams, allowing them to simplify and intern speed up efficiency. Um, if you would like, we can instantly switch segment out for our company’s, um, software and, um, uh, and we’ll give you two more for years. I need B2B SaaS software now.

ChatGPT

User Pilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Mobile

Stax

JUNE 24, 2025

Consumers are increasingly gravitating towards cashless payment options, including debit card and credit card payments, as well as online payments, contactless payments , and mobile credit card processing services. A smooth, secure payment experience builds customer trust. Hidden fees can eat into margins.

Payment Services

User Pilot

MARCH 5, 2025

But as you know, session replays are not just for fixing bugs, they are also used by product and customer success teams to understand user behavior, identify reasons behind friction, and optimize the user experience. Filter by user email, name, location, or time spent on your website or app. Session metadata. Session activity.

Technical Review

Tom Tunguz

DECEMBER 31, 2022

. % of Revenue spent on Software. Implied Web3 Software TAM, $M. Implied Web3 Software TAM (excluding Ethereum), $M. The average software company operates at about 70% gross margin, so let’s assume a web3 company is similar. At a 10x revenue multiple, web3 software should support about $0.75b to $2.3b

Payment Solutions

FastSpring

APRIL 9, 2025

Read a customer success story that utilized Rachel’s extensive tax expertise here. When we ask our customers, Why did you choose a merchant of record (MoR) over a traditional PSP?, Software and app subscriptions. Want a Payments Platform That Will Worry About Taxes for You? Netflix, Spotify).

Merchant Services

SaaStr

AUGUST 24, 2024

Dear SaaStr: How Do Enterprise SaaS Companies Deal With Late Payments? Do it the same exact way you’d want to be treated if you were a customer. But as you get bigger and better, your customer success team can get more and more involved as you pass stage 5. provide some in-app notification of overdue accounts.

SaaS Payments

Stax

OCTOBER 1, 2024

Acquisition of BlockChyp brings new technology and industry expertise to Stax, furthering its evolution as a leading payment processor ORLANDO – October 1, 2024 – Stax , a leading payment technology provider, today announced its acquisition of BlockChyp , further expanding the company’s end-to-end processing capabilities.

Merchant Services

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions

SaaStr

SEPTEMBER 22, 2021

And they are both incredibly impressive — 118% growth at $3B run-rate and $500m in ARR in software alone may be an all-time record — but also, perhaps not SaaS? #1. With gross margins of only 21%, is Toast really a software company? Wix just has more software revenue to blend the total margins higher.

Payment Methods

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions