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The decade software ate the world

Intercom, Inc.

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Google, too, saw a smooth transfer of power from its founders to a new CEO, Sundar Pichai, while also strengthening its core business of search advertising and reorganizing under Alphabet.

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What is a good Net Retention Rate in SaaS?

CustomerSuccessBox

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. Ultimately, the purpose of generating revenue is what gets you in the business loop. Why is it important?

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Subscription marketing 101: your ultimate guide to marketing subscriptions

ProfitWell

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. In short, there’s a lot to it.

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Recur Boston 2019: It's a Wrap

ProfitWell

We gathered in Boston to discuss all things subscription—kicking off with our Pricing and Monetization Workshop. Nick Mehta , CEO of Gainsight, and his colleague, Kate Peter dropped knowledge on how to drive customer success across SaaS businesses. Customer success is the third-fastest growing profession.

Scale 41
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Need an Expert for Your Next Panel, Presentation, or Podcast? Here Are Over 530 of the Top Female Sales Practitioners

Sales Hacker

Customer Success. Emcee and Entertainer. Team Lead – New Business. Senior Vice President, Strategic Sales & Revenue. Predictable Revenue Inc. DGM – Business Development and Partnerships. Shemaroo Entertainment Ltd. President | Chief Revenue Officer. Chief Revenue Officer.

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Understand ‘Subscription Economy Index’ to succeed in the subscription economy!

SmartKarrot

Basically, this compares the success of any two or more companies, whose primary method of revenue is a subscription. The model clearly shows how high the growth rate is for the companies that have chosen a subscription business. You also have the option to stream it with multiple devices and also on the website.

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Customer Trust: The Foundation of Sustainable Business Growth

SmartKarrot

It takes effort, it takes time, and it also takes a few tricks up your sleeve to earn customer trust. In the customer success industry, building trust is extremely important. The trust between a customer and a company is just as significant as it is for any other relationship. Most importantly, it benefits the customer.