SaaStr

MARCH 1, 2024

Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. You’ll need more than 5–10 engineers to go big. She can be your CTO forever.

Scale 254

Scale Part-Time VPE CTO Hire Fractional VPE 254

SaaStr

OCTOBER 13, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 200

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 200

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

JUNE 23, 2020

Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. You can’t hack it forever. You’ll need more than 5–6 core engineers to go big. She can be your CTO forever.

Part-Time VPE 234

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 234

SmartKarrot

JULY 8, 2020

The customer’s gone. It was at a time when SaaS companies were spending considerable time pouring over features and pricing of Customer Success tools that Aptrinsic, a product-led growth solution with analytics prowess and in-product engagements hit the market. SmartKarrot is a powerhouse package of customer success platform.

Software Review 10

Software Review Customer Success Systems Review Pricing 10

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? How is it working? When are we going to do that?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

MAY 29, 2020

I guess the other thing is when you think about the wall to wall adoption that you see, obviously you have some great numbers especially, around retention specifically. In terms of metrics, how do you determine success and product market fit itself within an organization? Oculus our VR gaming platform is now enterprise ready.

Scale 221

Scale Sales Recruiting Pricing Leadership 221