Customer Success, Enterprise readiness, Fractional VPE and Retention

Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders?

SaaStr

MARCH 1, 2024

Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. You’ll need more than 5–10 engineers to go big. You’ll need more than 5–10 engineers to go big.

Scale

Scale Part-Time VPE CTO Hire Fractional VPE

What’s The #1 Challenge After $1m-$2m ARR?

SaaStr

JUNE 23, 2020

Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. You’ll need more than 5–6 core engineers to go big. You can’t hack it forever.

Part-Time VPE

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting

SaaS Brief

Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders?

What’s The #1 Challenge After $1m-$2m ARR?

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