Dear SaaStr: What’s The Number One Challenge for Scale-Up Stage Founders?
SaaStr
MARCH 1, 2024
Upsell and retention is an art, science and craft. You can smother customers with love alone in the early days, but as you scale, you need a seasoned customer success team and VP that has done this before. 95% of the time, your super-smart hacker co-founder is not that person. She can be your CTO forever.
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