Customer Success DevOps as a Service Scaling 
CloudGeometry
MARCH 22, 2022
In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. DevOps has largely completed the evolution of systems monitoring from the datacenter/IT worldview to what is commonly referred to as observability.
SaaStr
JUNE 27, 2019
Erica has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Growing a company’s revenues, customer base, team, process, and product doesn’t just happen without major work and strategy. We operate at great scale. Want to see more content like this?
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OPEXEngine
OCTOBER 5, 2021
But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Transform Ops to DevOps.
ChurnZero
OCTOBER 26, 2021
The ChurnZero team is also thrilled to see a number of customers selected as winners of the SaaS Customer Success Award, which is a true testament to the impact our platform can bring to CS teams at SaaS organizations. Overall SaaS Award – Customer Service Category Winners: AppFolio Investment Management.
OpenView Labs
NOVEMBER 29, 2021
We’ve been fortunate to be Datadog’s partners as they’ve rapidly scaled, launched major new product lines, went public in 2019, hit a $55 billion market cap and continue to exceed expectations as a public company. In that case, the way to deliver value before capturing it is to put customer success before sales in the user journey.
OpenView Labs
JULY 23, 2020
We’ve been fortunate to be Datadog’s partners as they’ve rapidly scaled, launched major new product lines, went public in 2019, hit a $25 billion market cap and continue to exceed expectations as a public company. In that case, the way to deliver value before capturing it is to put customer success before sales in the user journey.
CustomerSuccessBox
FEBRUARY 28, 2022
100+ existing customers pay more than $1M + and the others are exploring and contributing to some revenue. Both the segments are quickly growing and the turning factor is the customer growth where the whales are at 110% and overall is 84% YOY. Know more: How can VP of Customer Success get to 125% Annual Recurring Revenue (ARR ).
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