Intercom, Inc.

AUGUST 16, 2022

Providing in-context support transforms your support team from a cost center to a value driver by improving operational efficiency: A reduced inbound volume for your human support team means lower cost to serve. Improved reputation drives sales. The thing about reputation is that it can’t be bought and can only be earned.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

FastSpring

JULY 16, 2019

Could you provide a better customer experience by transitioning your desktop offering to a subscription-based web application? Or is there an opportunity to generate extra revenue by offering certain services to your customers on a recurring basis instead of a one-time sales model? Benefit #2: Foster Customer Loyalty.

Payment Methods 65

Payment Methods Payments SaaS Payments Payment Services 65

SaaSOptics

MARCH 15, 2022

What if your sales rep gets pulled into a meeting and forgets to mention a new client’s $100 discount? Definitions of metrics ( MRR , churn , renewals , Customer Lifetime Value , Bookings , etc.). Recognize and account for expenses like sales commissions and fixed assets. But you’re busy too. Sleep better at night.

Payment Features 59

Payment Features Business Finance Customer Lifetime Value 59

SaaSOptics

MARCH 15, 2022

What if your sales rep gets pulled into a meeting and forgets to mention a new client’s $100 discount? Definitions of metrics ( MRR , churn , renewals , Customer Lifetime Value , Bookings , etc.). Recognize and account for expenses like sales commissions and fixed assets. But you’re busy too. Sleep better at night.

Payment Features 52

Payment Features Business Finance Customer Lifetime Value 52

Valuize Consulting

JUNE 9, 2022

The goal of your Customer Success Operations function is to improve the efficiency of your team, tools and processes to ensure maximum net dollar retention. In order to deliver optimal customer value , your candidate for a Senior CS Ops Leader should have prior experience with customer management and the Post-Sales ecosystem.

Sales Hiring 52

Sales Hiring Customer Success Scale Leadership 52

SmartKarrot

SEPTEMBER 21, 2020

What are the benefits of using customer success metrics? All business units in your organization, be it marketing, sales, customer support, product management, etc., Hence, it is important to use customer success KPIs to know what impact they are delivering to your business. Operational efficiency.

Customer Success 10

Customer Success Metrics Data Scale 10

InsightSquared

JUNE 8, 2021

New integration provides automated enrichment and analytics of contacts identified during active sales cycles and customer relationships to reduce risk and improve forecast accuracy. Operations teams cannot conduct deep analytics, assess the effectiveness of sales processes, or identify next steps to optimize outcomes.

Scale 62

Scale Forecasting Customer Lifetime Value Operational efficiency. 62