User Pilot

OCTOBER 27, 2023

Even though product demos or presentations may be the best way to explain the product, offer users other ways to experience the value like interactive demos. Personalized onboarding can help enterprise users learn how to best use the product in less time. Leah Tharin: PLG for enterprise and complex products.

Enterprise 103

Enterprise Business Scale Customer Lifetime Value 103

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Account Managers: They serve as the lead point of contact for all customer account management matters.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

JANUARY 30, 2023

Using onboarding checklists to help users reach activation as soon as possible, like Userpilot. Adding interactive walkthroughs to make the onboarding process more engaging, like Kommunicate. Creating onboarding videos and allowing users to choose their path, like Tolstoy. Userpilot ’s onboarding checklist.

Technical Review 95

Technical Review Software Review Underperforming Technical Team Education 95

User Pilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. A product team structure is how a business organizes the product team to best support software development. What is a product team structure?

SaaS 93

SaaS Scale Leadership Customer Lifetime Value 93

User Pilot

MARCH 29, 2023

Userpilot is a product onboarding tool with user feedback and analytics features. Retention rate , churn rate , customer lifetime value , or NPS scores are examples of digital analytics that product managers will find relevant. Google Analytics is a web analytics platform with a vast array of features.

Data 93

Data Social Media Customer Lifetime Value Acquisition 93

User Pilot

MARCH 27, 2023

Software developers can use product analytics to optimize their technical performance. Customer success managers use product analytics to understand the challenges that users face in the journey and identify ways of removing them. Finally, design user onboarding experiences to help users discover relevant features only.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

JUNE 6, 2023

Funnel analysis allows teams to optimize conversions at the key stages of their journey, like the sign-up process or onboarding. Customer journey analysis maps and dissects all user interactions with the product to remove friction from the user experience. For example, you could look at how users progress through an onboarding flow.

Data 69

Data User Experience Churn Retention 69