User Pilot

JANUARY 15, 2024

Key metrics to include in your dashboards include retention rates, user stickiness, monthly active users, conversion rates, customer acquisition costs, customer lifetime value, and monthly recurring revenue. Continuous monitoring of product performance, user engagement, and other key metrics for a SaaS company.

Metrics 92

Metrics SaaS Customer Lifetime Value Retention 92

User Pilot

OCTOBER 27, 2023

Even though product demos or presentations may be the best way to explain the product, offer users other ways to experience the value like interactive demos. Personalized onboarding can help enterprise users learn how to best use the product in less time. Leah Tharin: PLG for enterprise and complex products.

Enterprise 94

Enterprise Business Scale Customer Lifetime Value 94

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 94

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 94

User Pilot

JANUARY 30, 2023

Experiencing the value of the product and engaging with a core feature. Installing chatbots on your website to engage leads, like Hubspot. Offering educational webinars showcasing the value of your product, like Userpilot. Using onboarding checklists to help users reach activation as soon as possible, like Userpilot.

Technical Review 86

Technical Review Software Review Underperforming Technical Team Education 86

User Pilot

MARCH 27, 2023

Marketing analytics focuses on tracking the performance of marketing campaigns, while product analytics is interested in product engagement and user behavior inside the product. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs.

Underperforming Technical Team 96

Underperforming Technical Team SaaS Churn User Experience 96

User Pilot

MARCH 29, 2023

social media engagement or email click-through rate), or feedback data (e.g., Userpilot is a product onboarding tool with user feedback and analytics features. It enables product managers and product marketing managers to act on the insights by engaging users with in-app personalized messages. This could be website data (e.g.,

Data 82

Data Social Media Customer Lifetime Value Acquisition 82

User Pilot

JUNE 6, 2023

Funnel analysis allows teams to optimize conversions at the key stages of their journey, like the sign-up process or onboarding. Customer journey analysis maps and dissects all user interactions with the product to remove friction from the user experience. Marketing analytics focuses on customer acquisition, conversion , and retention.

Data 62

Data User Experience Churn Retention 62