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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Before hiring, assess your current needs and hire as your company grows. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Before the hiring process, take some time to decide on your current needs and hire as your company grows.

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The Founder’s Guide to Developer-led Growth with WorkOS (Video)

SaaStr

Developer-led growth is like that, but a bit different, with characteristics around self-serve onboarding similar to freemium. They’re able to actually swipe a credit card, and what starts off similar to a freemium self-serve product can turn into a six-figure contract in just a few months. The contract size grows.

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SaaStr Podcast #403 with Loom VP of Sales Sam Taylor

SaaStr

When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? We were hired into the same role, same start date, competed head to head. She kicked my butt in every metric you could possibly imagine. I met my wife in sales boot camp.

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Oct 18 – Customer Success Jobs

SmartKarrot

Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Direct the hiring, orientation, and training plan for Relationship Management team members as applicable. Nurture key relationships internally – product team, BD team, COO, CTO, etc.

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The B2B Marketplace Funding Napkin 2021

Point Nine Land

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. Experienced VPs with a track record of building successful companies have been hired across multiple functions.

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What’s New at ZoomInfo with CEO Henry Schuck

SaaStr

The Takeaway — While 2024 should be a bit more predictable, the most important metrics ZoomInfo is focusing on now are utilization and engagement. We’ve been in this uncertain time but should be coming out of it. The worst emotion for software sales is uncertainty. What technologies do they use? What intent topics are important?

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Transcript of Redpoint Office Hours with Stripe’s Chief Corporate Advisor and former COO, Claire Hughes Johnson and Redpoint Managing Director, Tomasz Tunguz

Tom Tunguz

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I wouldn’t say I have an exact metric, but-. Excited to be back emceeing.

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