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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Before hiring, assess your current needs and hire as your company grows. What to do before building a team for your SaaS company You can’t just jump into hiring without some forethought, or you’ll make many mistakes. Before the hiring process, take some time to decide on your current needs and hire as your company grows.

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Applications for Reforge’s Spring 2022 Cohort are Now Open

Casey Accidental

Retention & Engagement. A deep dive on how to understand, measure, and improve retention through activation, engagement, and resurrection. Cross-Functional Growth: Growth Series , Advanced Growth Strategy , Retention & Engagement , Monetization & Pricing , Experimentation & Testing. Retention & Engagement.

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Oct 18 – Customer Success Jobs

SmartKarrot

Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. Serve as senior-level advocate for all customer issues and provide ongoing management to ensure timely resolution. Nurture key relationships internally – product team, BD team, COO, CTO, etc.

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Product-Led Growth (PLG) For Startups

Mucker Capital

Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. You need a lot of education. You're really getting enough early users to help you validate to achieve a certain level of retention rate. That is a natural hurdle for PLG motion.

Startup 52
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Is Seed the new Series A? (Video + Transcript)

SaaStr

The way that I see it, there’s been a great success which has been education. Education has impacted both the supply of … we’re talking about the B2B SaaS entrepreneurs and the supply of investors. Emilie : The way I see it, the bar is higher because on the … because of education, there has been a metrics war.

New CTO 147
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Three million downloads and counting: Inside Intercom reaches a podcasting milestone

Intercom, Inc.

That involves a lot more education, outreach, and nurturing for people whose DNA is not to try new things and scrappily figure out the best way to make it work. And so we hired somebody who had a lot of experience and could recommend ways to build the team. It’s a lot about building those flows. Chasing free customer acquisition.

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PODCAST 93: The Journey from 2x Founder to VC with Angus Davis

Sales Hacker

There’s a shift in how college is paid for, primarily with the loans and being financed, that’s contributed significantly to the runaway pace of inflation in post-secondary education costs. We were part of the office of the CTO. Tell Me about Tellme & Upserve [10:30]. It’s Sam’s Corner.