Intercom, Inc.

JUNE 14, 2018

Rather than suggesting a model startup, advisor and author Laura Klein is likely to point you toward her favorite heist film. Hopefully you can get them to the point where they say, “This is going to increase retention for this particular segment of users.” Laura: I’m glad you asked, because my CTO currently lives in Hawaii.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

Sales Hacker

DECEMBER 20, 2021

Greater engagement, for instance, leads to increased retention. CIO/CTO: Integrations and implementation. Examples include percentage increase in the number of users joining a program, reduced time to competency/proficiency, and customer satisfaction. Outline how each of these goals fits within your business’s wider objectives.

Investment 95

Investment Technical Review Underperforming Technical Team Scale 95

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Liam Geraghty: Will Larson is the CTO of Calm , the mindfulness app. Zanade Mann , founder of Black Women’s Business Collective. Janeen Uzzell , COO for Wikimedia Foundation. Farhan Virji , Vice President of Customer Happiness at Later.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Sales Hacker

JANUARY 21, 2020

A couple weeks into my summer internship at Netscape, I met a guy named Mike McCue who really became my mentor at Netscape. We were part of the office of the CTO. At that time, Marc Andreessen, the founder was the CTO of the company and there were only three of us in the group.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

SaaStr

APRIL 16, 2019

I had my CTO and everyone would be like, “You can’t do this. You have to constantly remind yourself revenue, revenue growth, retention, net promoter score, eNPS or Employee Net Promoter Score. We had no New York city presence. This was a problem. This is never going to work.” I had a good sense.

CTO Hire 154

CTO Hire Travel Underperforming Technical Team CTO Coach 154

Mucker Capital

APRIL 6, 2023

Hila is a mentor with Mucker Capital. You're really getting enough early users to help you validate to achieve a certain level of retention rate. You do a little bit of acquisition and then you have users to work with on retention, activation, monetization, etc. Hila Qu: That's a fantastic first question to think about.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Outseta

OCTOBER 15, 2018

Curious how he felt reflecting on the decision to raise angel money - a decision that ultimately resulted in Wistia needing to take on $17M in debt - I asked Wistia Co-founder and CTO Brendan Schwartz if he’d do anything differently. I'm quite confident we would not be as successful without raising that money initially,” said Schwartz.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

SEPTEMBER 18, 2020

” And so being thoughtful about how you structure accounts and account load and segments is important, not just because if you get that right, it drives higher retention in your business, but also because you can really ruin a customer’s experience with you if you’re constantly shuffling accounts. Jason Lemkin: Yeah.

Sales Hiring 243

Sales Hiring CTO Hire Scale Investment 243

SaaStr

MAY 2, 2019

Or do you find if you’re even talking or mentoring the companies that they’re sort of going through these sort of ideas? Your bookings, recurrent revenue, retention, gross retention, net retention, things like that, that people have been looking at for a long time.

Scale 142

Scale Business Sales Hiring CTO Hire 142

SmartKarrot

OCTOBER 29, 2021

Thanks to their extensive experience coaching and interacting with customers, CS teams have an exclusive perspective as they are on the frontlines of the customer-company relationship. Retention: Under this stage, you are trying hard to retain the customer by providing various discounts and schemes.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10