InsightSquared

MARCH 8, 2021

I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . I pursued a leadership path that eventually led to a consulting role, where I built my client management and data analysis skills.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SmartKarrot

NOVEMBER 3, 2020

Drive a high performing CS team strategy with a highly consultative, analytic, and customer-centric mentality to cater to both SMB and enterprise-level accounts. Design and launch eLearning and other critical programs to improve customer experience and operational efficiency.

Customer Success 10

Customer Success Scale SMB Consulting 10

Stax

NOVEMBER 29, 2023

When regularly reviewed, P&L statements are like a consultant in a spreadsheet, identifying trends in revenue, expenses, and profitability over time. Operating income is a key metric for evaluating operational efficiency and management effectiveness. They set a path for continual improvement.

Payment Services 88

Payment Services Payment Methods Software Review Payments 88

SaaStr

AUGUST 15, 2020

So what’s happening right now and trends, and then we’ll do a little speculation about the far future and where to those trends go over time. Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. Talk about what the near term trends are. Jay Snyder: Yeah.

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

User Pilot

JANUARY 26, 2021

For us at Userpilot-and for many in the SaaS industry-our the customer journey map looks something like this: Source: Userpilot.com -See where your users might be getting stuck in your customer journey with a free product adoption consultation. Schedule a free consultation today! Or: Join our free email course! Acquisition (Aha!

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Here are 12 predictions and trends your team can take advantage of now to make a big impact this year. Ed Powers , principal consultant, Service Excellence Partners.

Trends 98

Trends Customer Success Sales Hiring Scale 98

Sales Hacker

NOVEMBER 10, 2020

But we’re also a pretty capital efficient business where 18 people, and the heavy head count is actually in product and engineering. We actually brought in a CEO for our series B, Eric Holston, and Eric was operational efficient. So I’ll get to dive into sales and talk about my sales career. That was his thing.

VP of Engineering 75

VP of Engineering Scale Development Team Review Technical Review 75