Intercom, Inc.
APRIL 30, 2020
And as businesses, we could all use partners to forge stronger relationships with our customers. So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. That’s what we’ll do as partners.
Kellblog
FEBRUARY 6, 2023
Company A has a leaner services business at 10% of revenue, where company B’s is kind of hefty at 25%. Both companies have barely profitable services businesses (2% gross margin), but at least company A’s is relatively smaller so that services boat anchor does relatively less damage. You know you want to pick A.
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SaaStr
JULY 15, 2022
And each of those webinars will probably produce at least one customer if you do it every single week in scale. But I almost never see mediocre outsource SEO really work for B2B. Fergal Kerins (@FergalKerins): What if the customers you are trying to reach are all giants? So, thanks man. So hope that’s helpful.
ChurnZero
JANUARY 13, 2022
As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.
SmartKarrot
FEBRUARY 10, 2021
The basic idea that gives rise to outsourcing is when businesses deem a function less important and can be executed elsewhere rather than in-house. With customer success being a new function and companies not prepared for it, outsourcing it might seem like a wise decision. When should you outsource?
OpenView Labs
MARCH 1, 2019
Every day, I talk with CEOs and executives at growing companies about their customer experience strategy. They’re often considering questions like: Should I outsource or not? How much should I spend on customer experience and customer support? The short answer: It depends on your Customer Lifetime Value , or CLV.
Sales Hacker
AUGUST 2, 2018
This then led to webinars, virtual events, consulting and training, and even my book, Hacking Sales. Our business allowed sales vendors to leverage our platform to build thought leadership in front of an engaged audience of B2B salespeople. Sales Hacker is Now Like an Outsourced CMO. We were a nice cash flow business.
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