Forget Support — Optimize for Full Funnel Customer Success
FastSpring
JANUARY 26, 2024
Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. What was the first thing you bought online? Jake Dipple 3:15 It was probably the last thing I bought online as well.
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