Remove Construction Remove Payment Methods Remove Payments Remove Retention
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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. What was the first thing you bought online? Jake Dipple 3:15 It was probably the last thing I bought online as well.

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Recurring revenue: drive business growth with simple metrics

ProfitWell

Recurring revenue is the lifeblood of subscription companies, and for good reason. Finally, recurring revenue gives the company a sense of predictable revenue and compounding growth. Throughout this article, I’ll unpack what recurring revenue is, some examples of different models, and revenue metrics you need to track.

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SaaS Conversion Funnel: How to Track and Optimize Your Funnel

Baremetrics

Trying to balance multiple efforts for marketing, sales, and retention can be extremely challenging. It’s most helpful to organize your efforts using a well-constructed SaaS sales conversion funnel. For your SaaS business, you have one key additional stages you need to consider: retention.

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What’s typical commission for SaaS salesperson? [Really 10%?]

Incredo

You exclude development, support, marketing and other costs and pay commission only based on the amount of net revenue. You can do that if sales team is actively included in customer retention process and contributes to customer success. You do pay them for the initial deal and retention is another department’s job.

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What’s typical commission for SaaS salesperson? [Really 10%?]

Incredo

You exclude development, support, marketing and other costs and pay commission only based on the amount of net revenue. You can do that if sales team is actively included in customer retention process and contributes to customer success. You do pay them for the initial deal and retention is another department’s job.

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Guest post: Using Facebook retargeting to increase conversion and feature adoption

Hull

On external platforms, like Facebook. Different post-payment feature adoption strategies you can use on Facebook. This method also works on expansion, retention, churn and user/feature adoption. PLG has been recently popularized by freemium and free trial businesses, like Slack, Dropbox, Typeform, Trello, and others.

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SaaStr Podcasts for the Week with Chargebee and Glassdoor — November 1, 2019

SaaStr

What is the process to do it efficiently? Does it have to be in person? You see a huge variety of different SaaS businesses and I want to touch on the different profiles, how they acquire and retain customers, and more. I was chatting to a VC the other day who went, “Ugh, this business, no scalability of ACVs, not good.”

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