OpenView Labs

AUGUST 30, 2019

After wearing many SaaS hats, from my early engineering days to my product positions and former role as Head of Business Strategy, Operations, and Monetization at Atlassian , I’ve learned a lot about pricing. Executing strategic projects to improve these KPI’s and pricing at large (the focus of this article).

Pricing 53

Pricing Scale Construction Acquisition 53

ChurnZero

JUNE 22, 2021

This course is for: If you work with customers and are interested in the topics of marketing, market research, sales, customer service and strategy this course is for you. Construct predictive customer health dashboards. Customer Success Manager: How to Reduce Churn and Increase Retention. Improve your processes.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

SmartKarrot

OCTOBER 13, 2023

A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Considering this, here are five crucial strategies every customer retention playbook should include: 1.

Retention 10

Retention Strategy Marketplace as a Service Innovation 10

CustomerSuccessBox

MARCH 14, 2022

Learn and apply basic statistical tools to solve real-world Customer Success problems Track churn accurately Measure and interpret NPS and CSAT in new ways Construct predictive customer health scores Increase forecasting accuracy Improve business results. Associated Certification: Cisco Customer Success Manager Price: $800.00

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52