FastSpring
JANUARY 26, 2024
With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.
CustomerSuccessBox
MARCH 15, 2022
Improves Customer Engagement Increases recurring revenue (ARR/MRR) via increasing customer engagement Builds Trust. Customers that sign up for a free trial are a great marketing target because they’ve already committed to your business enough to sign up and maybe provide relevant information.
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Incredo
OCTOBER 17, 2019
You exclude development, support, marketing and other costs and pay commission only based on the amount of net revenue. Pros: Thus, you motivate your employees retain your users and provide high-quality customer service. Sales team’s responsibility is to bring new customers. New and expensive customers. Here’s why.
Incredo
OCTOBER 17, 2019
You exclude development, support, marketing and other costs and pay commission only based on the amount of net revenue. Pros: Thus, you motivate your employees retain your users and provide high-quality customer service. Sales team’s responsibility is to bring new customers. New and expensive customers. Here’s why.
SaaStr
NOVEMBER 2, 2019
How does your customer success and customer support functions change with the move to enterprise? So the previous one saying carefully constructed very different things, staying in the same segments, [inaudible 00:09:38]. What are the biggest challenges in making this transition?
Sales Hacker
JUNE 7, 2021
Guidance shouldn’t just be around high-level attributes for the prospect like revenues or number of offices but should get into factors that are specific for your proposition. As any good consultative salesperson will tell you, it’s not enough to uncover the issue or problem the customer is facing. Customers and prospects.
SmartKarrot
SEPTEMBER 24, 2020
To understand the SaaS business growth, let’s take a quick look at the SaaS history through this analogy. After the construction, the builder sells the apartment to different customers. This is where the need for customer success has arisen. How customer success and SaaS business growth are symbiotic?
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