ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That nuance is derived from three underlying factors: Construct.

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

CustomerSuccessBox

APRIL 12, 2022

While the core of the Customer success function involves anticipating client difficulties and providing proactive solutions to the customers. The needs of customers are continuously evolving and with that, you as a business should also reshape your strategy to keep up with the trend and maintain the growth of your business.

Customer Success 52

Customer Success Artificial Intelligence Machine Learning Construction 52

Tom Tunguz

MARCH 8, 2023

To illuminate those trends, I’ve constructed a brief, 28 question go-to-market survey here. My goal is to understand how startups have evolved their sales, marketing, customer success, and cash management from the go-go days of early 2022 to 2023.

Startup 161

Startup Construction Marketing Trends 161

CustomerSuccessBox

MAY 23, 2022

This is why it’s quite surprising to know that the profession of customer success specialist has been marked universally as a high-demand job profile. Read further to know how can you progress through the customer success career path. Additional Read: The key responsibilities of the Customer Success Manager.

Customer Success 52

Customer Success Scale Leadership Artificial Intelligence 52

CustomerSuccessBox

MARCH 7, 2022

What is a Joint Success Plan? A Joint Success Plan is the customer success plan that you, as a Customer Success Manager (CSM), build with collaborative efforts from your customer’s end. It can assist salespeople in finding the correct customer match and asking the right questions. “

Customer Success 52

Customer Success Construction Development Strategy 52

CustomerSuccessBox

MARCH 15, 2022

Customers that sign up for a free trial are a great marketing target because they’ve already committed to your business enough to sign up and maybe provide relevant information. Optimize trial to paid conversion rate using Customer Success Tool. Simplify for non-paying customers to use your product.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

SaaStr

NOVEMBER 13, 2023

Execution Striking a balance between vision and execution is crucial for any successful product strategy. The first step towards achieving your vision involves building it piece by piece, much like constructing a skyscraper. In this process, customer feedback serves as an essential tool for adaptation. It takes a village.

Scale 223

Scale Scaling Sales Hiring Construction 223

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That nuance is derived from three underlying factors: Construct.

Customer Success 52

Customer Success Metrics Software Review Customer Lifetime Value 52

CustomerSuccessBox

DECEMBER 12, 2019

Since the last 5 years, Customer Success has become a buzzword in not only the B2B SaaS industry but several other industries too. As companies have started understanding the benefits of customer success, they have started rushing into the field in the hope of getting quick returns on their investment.

Customer Success 59

Customer Success Sales Hiring Scale Underperforming Technical Team 59

CustomerSuccessBox

MARCH 14, 2022

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan.

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

Upscope

MAY 7, 2021

Customer success The overlap with sales and all the different ways people do customer success. Features and competition Comparisons, moats, worrying about competition, your own path. Sales demos Problem focused. Health scores Why have them, what do they do to your perception. Metrics The metrics we see quoted.

Construction 52

Construction SaaS Sales Hiring Onboarding 52

SmartKarrot

JUNE 14, 2023

Role: Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: Beyond As a Customer Success Manager, you’ll be securing possibilities for new product upsells, existing product upgrades, and yearly subscription renewals. Uphold constructive interactions with a variety of clientele.

Customer Success 19

Customer Success Sales Hiring Technical Review Construction 19

SmartKarrot

JUNE 15, 2023

Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: SOAX As a Customer Success Manager, you’ll make success plans for clients that list their key success criteria, success measures, and potential problems along with advice.

Customer Success 19

Customer Success Construction Forecasting Leadership 19

Tom Tunguz

AUGUST 2, 2019

VP Engineering, VP Product, VP Sales, VP Customer Success, VP Marketing, or VP Operations. If there are few, team construction will lag. If you must choose a long term headquarters for your startup, call an executive recruiter who focuses in that city. How large is the candidate pool for each search?

Sales Recruiting 205

Sales Recruiting Sales Hiring Startup Scale 205

SaaStr

DECEMBER 29, 2019

If It Lets Acquire 10+ Year Customers. I know some VCs will take shots at this statement, and I mean it more as a construct than a reality. Nothing is more painful than losing a big customer. But if you are thinking in terms of Decade Long Relationships … put sales and even customer success back on lost customers.

Scale 346

Scale Churn Construction SMB 346

SmartKarrot

JANUARY 27, 2023

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Storm6 As a Director of Customer Success, you will build fundamental relationships. Build and implement a successful roll out of the product in the K-6 space.

Customer Success 19

Customer Success Technical Review Sales Hiring Construction 19

SmartKarrot

FEBRUARY 28, 2023

Role: VP, Customer Success Location: Toronto, ON, Canada (Remote) Organization: Affinity.co As a VP, Customer Success you’ll assemble, nurture, and keep a top-notch team. Metrics at every level of the company that define success for our clients are established. Create a world-class client success team.

Customer Success 19

Customer Success Sales Recruiting Construction Development 19

SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team.

Customer Success 19

Customer Success Scale Communication Technical Review 19

SmartKarrot

FEBRUARY 24, 2023

Role: Customer Success Manager Location: NAMER, United States (Remote) Organization: SnapCell As a Customer Success Manager you’ll onboard new customers and train without a hitch. updating the SnapCell customer location/user templates. Account management for both new and current clients.

Customer Success 19

Customer Success Development Team Review Systems Review Sales Hiring 19

Valuize Consulting

MARCH 31, 2020

These are all common traits of customer success leader s who are driving sustainable growth for software companies in the subscription economy. These leaders are armed with customer success strategies that empower them to blast through the walls in their businesses. Empower your Customer Success leaders.

Customer Success 40

Customer Success Sales Hiring Business Model Construction 40

Tom Tunguz

OCTOBER 23, 2014

Equipping the internal champion with the right tools to make an internal sales successful is just as important as any other part of the sales process, and particularly in the cases complex sales, education sales , or expensive sales. There are many ways to construct a statement of work and they are often industry dependent.

Customer Success 100

Customer Success Sales Marketing Construction 100

SmartKarrot

NOVEMBER 15, 2022

Role: Customer Success Manager Location: Cincinnati, OH (On-site) Organization: Motion Recruitment As a Customer Success Manager, you will own and efficiently manage multiple accounts, brands, and programs. Assume ownership of projects from initiation to completion to ensure client/agency/sales/Client Success.

Customer Success 19

Customer Success Sales Recruiting Outsourced Development Construction 19

SmartKarrot

AUGUST 19, 2022

Role: Director of Customer Success Location: Remote, California, United States Organization: 80Twenty As a Director of Customer Success, you will lead a team of managers supporting all companies clients. Work with marketing department on customer communication strategy and nurture campaigns. Negotiate/close deals.

Customer Success 19

Customer Success Customer Lifetime Value Systems Review Construction 19

SmartKarrot

AUGUST 25, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.

Customer Success 19

Customer Success Sales Hiring Outsourced Development Headcount 19

SaaStr

OCTOBER 11, 2023

Picking Your Core Verticals and Selling Outside of “Tech” 70% of Monday’s customers are non-tech — real estate, banking, construction, and even churches. Surprisingly, churches and construction companies signed up. Build a customer success team. So, how did two engineers get out of tech? Was this strategic?

Scale 159

Scale Sales Hiring Scaling Banking 159

SaaStr

MAY 5, 2019

Today we’re lucky to hear from Iwona Gruszka, the Customer Success Manager for Archdesk , about how Archdesk’s team uses SaaStr Pro : Why did you decide to sign up for SaaStr Pro originally? What stood out to you, and what problem were you trying to solve?

Construction 144

Construction Consulting Customer Support Software 144

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Marketing lays the foundation for customer success by setting accurate expectations.

Customer Success 8

Customer Success Artificial Intelligence AI Construction 8

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Marketing lays the foundation for customer success by setting accurate expectations.

Customer Success 8

Customer Success Artificial Intelligence AI Construction 8

SaaStr

OCTOBER 7, 2022

Another factor adding to this lack of constructive criticism is the experience of investors themselves. Also, there has been a lot of SaaS catering sell-in, and there’s opportunity for new software in sell-through focusing on customer success. That’s the role of a board in a startup’s journey. “If

Venture Capital 209

Venture Capital Marketing Startup Construction 209

CustomerSuccessBox

MARCH 17, 2022

It’s not always easy to navigate through the customer success process. Customer success, like any other tricky-to-navigate sector, requires a map. A customer journey map can help with this. By defining the major milestones in a customer’s relationship with you, you may construct a customer journey map.

Construction 52

Construction Customer Success Benchmarks Interviewing 52

SaaStr

APRIL 28, 2023

Another way to reach executives easily is to construct a board of advisors who can get you high-level introductions with your target customers. Instead of having the least senior people try and sell to companies, use the most senior people. Lerman has found that an advisor channel is the best way to generate leads and demand.

Scale 199

Scale Sales Hiring Sales Business 199

CloudGeometry

MARCH 3, 2022

This has consequences both for the cost of onboarding a customer, as well as the cost of maintaining the customer during the discovery period. Think beyond the cloud about what other resources you need to invest in making customers successful with your platform.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

User Pilot

APRIL 11, 2023

Userpilot provides features and tools that help companies focus on creating the right environment for customer success. How do you measure customer retention rate? Customer retention refers to a company’s ability to hold on to (or retain) its customers over time. Book a demo to learn how it works.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

SmartKarrot

OCTOBER 2, 2023

In the outcome-driven world, creating a customer success playbook that resonates is not merely a strategy; it’s an art. A well-crafted playbook serves as a north star for customer success teams that produce consistent results. Learn How to Develop customer Personas That Help Enhance Customer Success.

Customer Success 10

Customer Success Innovation Construction Communication 10

Chaotic Flow

MAY 13, 2014

It takes time, commitment and plenty of customers. However, the financial rewards of moving beyond standard SaaS financial metrics to SaaS customer success metrics and ultimately to sophisticated predictive analytics are significant. Customer success focuses on churn reduction. Stage 2 is a struggle.

Metrics 135

Metrics SaaS Compensation Benchmarks 135

SmartKarrot

FEBRUARY 10, 2021

Role: VP, Customer Success – AMERICAS Location: Fairfax, VA, US Organization: Daon As a VP Customer Success, you will ensure profitable delivery of customer deployments and consulting projects. Correspondence with the customer on project status, issues, risks, changes to requirements, customer satisfaction.

Customer Success 10

Customer Success Construction Technical Support Consulting 10

Frontegg

NOVEMBER 29, 2020

Spend the time and energy to invest in your product onboarding and customer support and customer success to ensure an amazing user experience. Remember that much of the customer’s Q&A should be easy to find and resolve online. Is the customer currently at the center of your business and growth?

SaaS 98

SaaS Software Review Social Media Technical Review 98