FastSpring
JANUARY 26, 2024
With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.
CustomerSuccessBox
MARCH 15, 2022
Customers that sign up for a free trial are a great marketing target because they’ve already committed to your business enough to sign up and maybe provide relevant information. Optimize trial to paid conversion rate using Customer Success Tool. Simplify for non-paying customers to use your product.
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SaaStr
NOVEMBER 2, 2019
Does it have to be in person? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? What questions reveal the most?
Sales Hacker
JUNE 7, 2021
They will have regular conversations with customers, as part of the process of deciding future product direction and prioritizing development work. Professional services/customer success. Customer success teams can also provide valuable insights. Customers and prospects. payment, donation to a charity).
Incredo
OCTOBER 17, 2019
Pros: Thus, you motivate your employees retain your users and provide high-quality customer service. You can do that if sales team is actively included in customer retention process and contributes to customer success. Sales team’s responsibility is to bring new customers. New and expensive customers.
Incredo
OCTOBER 17, 2019
Pros: Thus, you motivate your employees retain your users and provide high-quality customer service. You can do that if sales team is actively included in customer retention process and contributes to customer success. Sales team’s responsibility is to bring new customers. New and expensive customers.
SmartKarrot
SEPTEMBER 24, 2020
After the construction, the builder sells the apartment to different customers. This is where the need for customer success has arisen. When customers are not committed for life-time to the product (apartment), they can easily switch to any other product. How customer success and SaaS business growth are symbiotic?
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