article thumbnail

8 Things to Review Before Accepting a Sales Commission Plan

Sales Hacker

That’s how my friend Stacey describes the way sales compensation plans have changed over the last 15 years of her SaaS career. Why do sales compensation plans have to be so complex? Sales compensation was set up to ensure that reps are suitably rewarded for their performance. Ramp policy. What is their policy on draws?

article thumbnail

How to develop a success management strategy

Chart Mogul

Ingmar, our VP of Customer Success, and our support team cracked the code on first response time and measuring NPS. As we grow, we’re able to spend more time developing the proactive tiers of the pyramid without de-prioritizing a strong foundation of fast, helpful ticket replies and features that delight.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Ultimate Guide to Outsourcing Sales Development and Lead Generation

Sales Hacker

No wonder you never want to eat out again… The Sales Development outsourcing industry is broken for that exact reason. Your cost of trying to build Sales Development in house is therefore $90,000 at a minimum. Rats in the kitchen doesn’t always mean the food is bad, but I wouldn’t risk it.

article thumbnail

Sales Leadership: 4 Keys to Successfully Promote a Rep to Sales Manager

Sales Hacker

In many SMB companies, the business owner wears many hats, one of which happens to be the sales manager. Even with a poor track record for success, many organizations continue to fill the role of sales manager by promoting someone from within their own sales team. What Are Your Options for Sales Manager? Absolutely!

article thumbnail

How to Measure the Effectiveness of Customer Health Scores

ChurnZero

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. Another example is creating a health score based on tiered implementation: SMB onboarding versus Enterprise onboarding.

article thumbnail

SaaStr Podcasts for the Week with PatientPop and Plaid — August 16, 2019

SaaStr

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 149
article thumbnail

Inside Sales vs. Outside Sales: Which Is Best for You?

Sales Hacker

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. Compensation. What is inside sales?