How Customer Success can get a bigger piece of the budget pie with Jeff Heckler
ChurnZero
NOVEMBER 18, 2022
And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. I lead the Customer Success function here at MarketSource. A lot of times, my COO might know about it.
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