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The Pandemic Phase I Stress Test is Over. Is Your IT Team Ready for Phase II?

OpenView Labs

IT teams scrambled to respond to the work-from-home lockdown by developing new procedures for provisioning home equipment, deploying new collaboration tools, beefing up their VPN networks and redesigning their service desk support procedures. There’s a Difference. If Phase I was a sprint, Phase II will be a marathon.

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A Friendly Reminder to Cost-Cutters: Keep the Company a Great Place to Work for Survivors

Kellblog

As we struggle to hit top-down targets through rounds of cost-cutting, we cut here and squeeze there so much that we can develop a certain myopia. Because it’s so hard to build a budget that hits the new targets in the first place, the last thing the executive team wants to do is sanity check that budget and find more problems.

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Sales-led Vs. Product-led: Why You Don’t Have to Choose

SaaSOptics

In a sales-led model, sales processes and teams are the primary drivers of revenue growth. Each has its strengths and weaknesses, but neither is better or worse than the other. On the other hand, PLG companies are introducing sales teams and processes to deal with being pulled upmarket as their existing customers grow. .

Scale 97
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Mark Tice Returns:  It’s Time For SaaS Companies To Do A Channel Check.

Kellblog

There may be a services relationship (channel) where the GSI agrees to use the vendor’s strategic consultants, acquired at a wholesale price, blended into the team responsible for a project (and in order to ensure there is specific product expertise on the team). Sales alignment and compensation. starter kits). It’s hard work.

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How Customer Success can get a bigger piece of the budget pie with Jeff Heckler

ChurnZero

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. This is something that I’m doing with fractional headcount allocation. Now we have a name for this.

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Hiring New Salespeople (While Keeping Up With Business as Usual)

Sales Hacker

If you’re in a position to fill a sales role, you’re likely already feeling the pressure, because your revenue targets are built on the assumption that your team is fully staffed. Is compensation too low? These factors can quickly derail a sales team. Compensate all sales positions in the same way.

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New Flexibility in Budgeting?

OPEXEngine

If the new solution doesn’t produce this, then the implementation team has likely set its sights too low or has ignored significant value-creating and change opportunities. The result is often a misallocation of capital and poor long-term performance for the firm. Tight integration makes historical comparisons easy and automatic.