ProfitWell

OCTOBER 1, 2019

In the same way, you should build your culture for the long-term. It should last even as your company scales and grows. When designing your culture code, here are nine mistakes to be aware of. Mistake 1) Assuming everyone in your company is on the same page about the culture you're building.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

SaaStr

NOVEMBER 2, 2019

Second, why does Krish believe it is one of the most important things any company must do? Does it have to be in person? Billion acquisition is just one milestone in the early innings of the company’s story. Yes, it does not scale, but the beauty is the product. What is the process to do it efficiently?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SaaStr

OCTOBER 21, 2019

The company raised a monster $60M Series A from Accel and Atomico with only one prior investor being Y Combinator. What does Robert mean when he tells founders, “Don’t try to scale”? How does Robert think about knowing when a business is ready to scale? Where do many founders go wrong in the preparation for scale phase?

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

Upscope

JUNE 9, 2021

Every call center ceo/manager should spend AT LEAST a full shift on the phone." Selfishly enjoying the 5-10 minutes of silence when your phone didn't ring , while trying to throw your coworkers of their game until your phone rang. ??Constantly This job has given me a fear of talking on the phones.”

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

OPEXEngine

MARCH 15, 2022

But scaling your business in the right place is critical. Where will it make sense to invest the time, effort, and money to set up a local entity and scale it? Payment Processing and Currency Management. Local payment management is critical for several reasons. Where is the best market fit? Where does it have an ROI?

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

SaaStr

MARCH 17, 2020

How to create boundaries and norms with the sales team, how to find customer advocates, how to build and scale your program, as well as the difference between incentivized vs. reward program. Another way that customers become advocates is a personal relationship with the account team. Want to see more content like this?

Scale 143

Scale Payment Services Sales Hiring Payment Methods 143

SaaStr

APRIL 18, 2019

I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours.

Sales Recruiting 170

Sales Recruiting VP of Engineering Scale SaaS Payments 170

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company. Bill Clerico : Yeah.

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

Sixteen Ventures

DECEMBER 31, 2019

Metering / Billing / Payment Process. Logical Customer Segmentation: The Key to Scaling Customer Success. 7 Ways Customer Success drives Company Valuation. How do I target my customers when they’re not online? Training consumption (online/in-person, technical or otherwise). Customer Acquisition.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

OCTOBER 4, 2019

Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Loving our podcast content? What changes? *

Scale 121

Scale SaaS Payments SMB Sales Hiring 121

SaaStr

MARCH 3, 2020

You can come up to me after this and I can give you a list of 10 people, but find somebody that’s been a VP of Sales before successfully in a startup, scaled that to some level of success and make that person sort of an independent arbiter of that process. They don’t have an agenda. Step 2: Define your ideal candidate.

Sales Hiring 156

Sales Hiring Sales Recruiting Scale CTO Hire 156

OpenView Labs

SEPTEMBER 5, 2019

In our mission to increase the GDP of the internet, we work with both small startups and public companies, helping them remove the complexity of processing the payments that are the heartbeat of every business. Stripe is a company built by developers, for developers. Shopify is a great example of this kind of relationship.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

SaaStr

OCTOBER 24, 2019

Nobody ever build a social network for business on this scale. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. .” It’s like, “No, it’s about succeeding before you fail.”

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

SaaStr

JULY 26, 2019

* Why does Eric believe that hitting the employee 50 mark is a huge moment for founders and the scaling of the company? How has Eric seen his role evolve with the scaling of the team? How does one create and retain accountability and ownership at scale? * I want to start on the granular element of scaling.

Sales Hiring 142

Sales Hiring Scale SaaS Payments Payment Services 142

SmartKarrot

MARCH 8, 2022

She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. An Award-Winning Customer Success Professional, Asha Patel is known for leading teams and delivering strategic plans for improving the customer experience in a company.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21