FastSpring

MAY 20, 2019

Making the “right” decision will depend on your particular setup, as well as your company culture and your anticipated growth in the future. Readily accessible staff — Having a dedicated team to maintain your ecommerce platform means that your company can troubleshoot issues as they arise.

Outsourcing Services 79

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 79

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. They were self taught developers.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. In some ways we’ve really integrated and that part’s been great.

Payment Services 134

Payment Services Merchant Services Payment Solutions Payments 134

SaaStr

OCTOBER 24, 2019

But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. Here’s the payments and if you sign them within the week you’ll be really happy.” So, I think the burn side, right? ” No.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

Sixteen Ventures

DECEMBER 31, 2019

In 2016, I co-authored a book for Wiley called “ Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue ” ( Também está disponível em português! ) How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Customer Acquisition.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Neil Patel

JULY 26, 2021

The franchisor offers support in the form of training, materials, process flows, and branding to make it easier to get your business off the ground. For example, starting a taco shop could require months for menu development, taste testing, logo design, product sourcing, etc. Franchise businesses often have a lower failure rate.

Payment Methods 129

Payment Methods Business Sales Hiring Travel 129

Chargify

APRIL 23, 2019

The “primary risk [during pre-startup] is the failure to design a business plan and strategy that will enable the company to become profitable as it makes sales and earns revenue. If you seem to be gaining traction, now would be a good time to solve the problem of recurring billing, which most SaaS business models rely on.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

NOVEMBER 2, 2019

First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do? What is the process to do it efficiently? Billion acquisition is just one milestone in the early innings of the company’s story. Does one have to move to enterprise?

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

CustomerSuccessBox

JULY 19, 2022

Successful SaaS companies grow in two ways: by acquiring new customers and by retaining existing customers (i.e., Renewing customers contribute significantly to your annual recurring revenue (ARR), which is an important part of the revenue stream that allows businesses to predict and strategize their internal investments.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

OpenView Labs

NOVEMBER 18, 2019

There are two parts to building a successful and enduring company. The second is developing and sticking to a set of core principles that serve to guide and shape your team, your product and your organization. Conventional wisdom says best practice is to deliver value up front before you ever ask for any value—payment—from the user.

Payment Solutions 41

Payment Solutions Sales Hiring Payment Methods Payments 41

OPEXEngine

OCTOBER 6, 2020

But because of their prioritization, the Salsify team developed some of the critical components needed to build and manage the planning process. “At At this point, scenario planning has become a habit—it’s part of our company’s DNA,” says Mary Jefts, CFO of Salsify. Would customers stretch out payment terms?

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * What changes? *

Scale 118

Scale SaaS Payments SMB Sales Hiring 118

SaaStr

JULY 26, 2019

Prior to founding Zylo, Eric was the VP of Sales @ Sprout Social leading the revenue operations for over 11,000 customers. Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships. Before Sprout Social, he was VP of sales at Shoutlet.

Sales Hiring 137

Sales Hiring Scale SaaS Payments Payment Services 137

SaaStr

MARCH 17, 2020

.” Maybe they send out a message on Slack, maybe they send you a text message and they say, “Hey, do we have anyone who in Talkdesk could probably be say like of a certain size, with certain number of integrations, maybe in this regional vicinity or in this country?” What am I going to get?

Scale 140

Scale Payment Services Sales Hiring Payment Methods 140

SmartKarrot

SEPTEMBER 26, 2023

In addition to developing a robust workforce to help achieve your goals and objectives, an hr playbook encourages the human resource department to be forward-looking, more agile, and bolder in its decision-making processes. Cultural alignment: a human resources playbook can help you reinforce your firm’s mission, culture, and values.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Allison Pickens.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21