Intercom, Inc.

OCTOBER 29, 2019

Having grown to more than 300 people, communication between colleagues became complex , fracturing that crisp, shared notion of the customer we once took for granted. You should start by gathering internal customer data and any available external sources to arrive at variables you can segment most or all of your customers by.

Business 184

Business B2C Scale Headcount 184

Sales Hacker

MARCH 1, 2024

Instead, Gainsight hosted a conference about the practice of customer success, theorizing that through early conversations, they could create value for a persona who would eventually buy their software. Row Zero is making big data analysis accessible to everyone.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

Sales Hacker

MAY 26, 2021

This team is responsible for high-level planning and goal setting with a focus on data analysis and sales forecasting. Projects you will work on include choosing and customizing a CRM system, integrating sales applications and tools, overseeing data management and reporting, and automating tasks away from the sales floor.

Scale 60

Scale Sales Hiring Sales Outsourced Development 60

SmartKarrot

MARCH 30, 2023

To design account strategies and build account plans, define growth objectives and the requirements to fulfil them, and support staff headcount requirements, collaborate with sales representatives, customer success representatives, and account development representatives. Co-create new features with our internal teams.

Customer Success 19

Customer Success Sales Recruiting Advertising Headcount 19

SmartKarrot

MARCH 30, 2023

To design account strategies and build account plans, define growth objectives and the requirements to fulfil them, and support staff headcount requirements, collaborate with sales representatives, customer success representatives, and account development representatives. Co-create new features with our internal teams.

Customer Success 15

Customer Success Sales Recruiting Advertising Headcount 15

ChurnZero

NOVEMBER 8, 2019

The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. These changes have made it essential that B2B software companies adapt and deliver ongoing use r value. For most Customer Success workflows, CRMs require custom software development.

Customer Success 63

Customer Success Scale Headcount Scaling 63

Unbounce

MARCH 30, 2023

AI is totally reshaping how we work, how we create, how we communicate—and it’s getting more and more accessible each day. It doesn’t just get you better results—it also speeds up mundane tasks, reduces the need for additional headcount, and lets you focus on the big picture. The invention of wheels. ChatGPT, anyone?

AI Search 52

AI Search AI Artificial Intelligence Marketing 52