SaaStr

APRIL 17, 2021

Squarespace may be more design-focused, Wix the somewhat more cost-effective solution. Monetizing ecommerce via subscriptions, but not payment processing. Rather, it charges for software subscriptions to take payments on its websites. But it doesn’t monetize the payments themselves directly very much.

Payment Methods 330

Payment Methods Merchant Services Payments Payment Services 330

SaaStr

APRIL 23, 2021

Now they’ve scaled to $200m+ ARR growing 38% selling just to 100,000+ SMBs, solving a hard problem (i.e., automating the back office and payments and billing for SMBs), and doing it with 120%+ NRR. 121% NRR from SMBs — up from 110% at IPO. Making more and more money on each payment. Pretty impressive.

Payment Solutions 311

Payment Solutions Payments SaaS Payments Payment Services 311

SaaStr

OCTOBER 22, 2021

It was just amazing that when iPhone launched, you could now take a picture of receipts and have them somewhat automatically “expensed” A jaw dropping, amazing use of the first generation on mobile apps. GRR of 86% and NRR of 119% are very impressive for SMBs … although they only count customers with 5+ seats.

Scale 289

Scale SaaS Payments SMB Payment Solutions 289

SaaStr

SEPTEMBER 26, 2019

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. As soon as the economy went south, SMBs started to simply go bankrupt and/or shut down. Anyone processing a lot of SMB and credit-card deals saw churn probably double.

SaaS Payments 274

SaaS Payments Sales Hiring Scale SMB 274

SaaStr

JULY 14, 2020

It may be the most successful SMB-focused app of our current generation. Bigger customers, though, find most monthly payments a huge accounting headache. And dealing with accounting every month to get a credit card payment approved isn’t worth the trouble. You just make buying your app harder.

Pricing 216

Pricing Payment Solutions Scale SaaS Payments 216

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Sales Hacker

FEBRUARY 12, 2021

As businesses grow, their software requirements grow as well. At this point, a business needs to look for an enterprise solution that can support its growth. As businesses grow and adapt, software shouldn’t hold them back. It might sound like a simple task, but choosing an enterprise CRM solution is difficult.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

SaaStr

MAY 25, 2022

It’s not always best to force annual payments. But it also helps mask churn, especially for a product like their Surveys that isn’t always used consistently across the entire calendar year. But of course, a core Zoom customer might be using the app 3-4 hours a day. #4. 91%+ of customers pay annually.

Scale 230

Scale Payments Payment Solutions Payment Services 230

SaaStr

JUNE 27, 2019

It may be the most successful SMB-focused app of our current generation. Bigger customers though find most monthly payments a huge accounting headache. And dealing with accounting every month to get a credit card payment approved isn’t worth the trouble. Yes, nominal churn may seem lower by removing a monthly option.

Pricing 177

Pricing SaaS Payments Payment Solutions Payment Services 177

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. When calculating this metric, it is important to only use contracted recurring revenue and not one-time payments from services or any other one-time payment. .

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. bao solutions - Digital conversation support for your sales success. Shield App - Real-time LinkedIn Analytics. Work with anyone, anywhere, now.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

JUNE 13, 2019

We invest from the very earliest stages to the latest stages of software and consumer companies and we’re based in California. And they were broken down roughly a third, a third, a third by targeting the SMB, the mid-market, and the enterprise. In terms of ACV, they span the gamut, everywhere from 5K all the way to 150K plus.

Scale 201

Scale SMB Sales Hiring Payment Services 201

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

yoursales

JANUARY 29, 2021

Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Mimiran – More Leads and More Deals for SMB Services Business. noCRM.io - Lead management software that really helps salespeople.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

SaaStr

AUGUST 12, 2022

And that… Look, cloud infrastructure and established categories of enterprise software are close to recession-proof. And you can see that churn went up, literally in the worst recession of our lifetimes, like gross revenue didn’t… Like new bookings didn’t go down that much in the enterprise.

Scale 185

Scale SaaS Payments Scaling SaaS 185

yoursales

DECEMBER 12, 2018

Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Mimiran – More Leads and More Deals for SMB Services Business. noCRM.io – Lead management software that really helps salespeople. SugarCRM – CRM Software & Online Customer Relationship Management. Other Tools.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

yoursales

DECEMBER 23, 2019

During 2019 many of the larger providers of sales solutions have spoken of a "rapid consolidation" happening in the sales tools space. Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Mimiran – More Leads and More Deals for SMB Services Business. Ninjodo – More Sales.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

During 2019 many of the larger providers of sales solutions have spoken of a "rapid consolidation" happening in the sales tools space. Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Maximizer CRM – All-Inclusive CRM Software. One Simple Price. Better Clients.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 12, 2018

Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Mimiran – More Leads and More Deals for SMB Services Business. noCRM.io – Lead management software that really helps salespeople. SugarCRM – CRM Software & Online Customer Relationship Management.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Baremetrics

NOVEMBER 9, 2021

Lower Churn Prepare for a Sale Where to Sell Going it Alone Through a Private Sale Working With a Broker for a Win-Win Situation. Important SaaS Metrics and Unit Economics Unit economics and SaaS metrics like churn rate will always be important. Churn Rate Churn rate basically defines the long-term trajectory of a business.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

ChurnZero

JUNE 19, 2020

It is no secret that customer churn hits recurring revenue businesses hard, but what’s its real impact on their long-term health and valuation? To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. Q&A Recap.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. With this model for some reason people churn out and that’s when businesses are more likely to see a net retention rate in SaaSthat is less than 100%. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

SaaStr

MARCH 13, 2020

Pipe’s lending model is so centered around churn prediction, what does their churn analysis look like at Pipe? How does Harry think about the right way to structure churn postmortems? So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. What did you mean by this?

SaaS Payments 212

SaaS Payments Payment Methods Finance Payments 212

Chart Mogul

AUGUST 15, 2019

return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing. the loan) will be paid back and a return cap will be achieved over time (24-36 months) based on monthly payments delivered as a % of your cash revenue. Once the 1.5x 2 Main approaches to RBF.

Finance 85

Finance Payments Revenue Payment Solutions 85

SaaStr

OCTOBER 4, 2019

Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? What changes? *

Scale 121

Scale SaaS Payments SMB Sales Hiring 121

SaaStr

NOVEMBER 2, 2019

How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? Krish Subramanian: We are software engineers by training. What questions reveal the most?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. Let’s talk 2019 predictions. Wallstreet will pay attention to Customer Success.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

BrightBack

APRIL 6, 2020

The subscription industry is facing intense change as the landscape matures and companies race to stop customer churn related to the Covid-19 pandemic. During the webinar, 69% of attendees indicated their current churn rate has been impacted by Covid-19 and 13% said they had paused all growth initiatives for the foreseeable future.

Subscription 59

Subscription Payment Features Retention Payment Methods 59

FastSpring

JANUARY 27, 2022

Each of the companies Jon worked with lowered churn by creating a better notification process, including a reminder about their renewal six weeks prior to the billing cycle. In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. Small things matter,” Jon added.

Merchant Services 110

Merchant Services Payment Services SaaS Payments Payment Solutions 110

Chart Mogul

AUGUST 15, 2019

return on investment is returned, you have no further payment obligation and you have retained your equity ownership while growing. the loan) will be paid back and a return cap will be achieved over time (24-36 months) based on monthly payments delivered as a % of your cash revenue. Once the 1.5x 2 Main approaches to RBF.

Finance 52

Finance Payments Revenue Payment Solutions 52

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. This means net of churn in downgrades, your existing customer base that sticks around is actually paying you more over time on the order of 130% revenue retention. They’re overwhelmed by the payment decision of which plan to buy.

Payments 100

Payments Pricing Compensation SaaS Payments 100

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education. Let’s talk 2019 predictions. Wallstreet will pay attention to Customer Success.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

SaaStr

NOVEMBER 22, 2019

What does Travis advise founders when it comes to churn analysis? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. What questions must you ask?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158