SaaStr

MARCH 7, 2023

General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m. Many of them said headcount management and spend were common levers they pulled, given the immediate and significant impact they have on spend.

Outsourcing Services 161

Outsourcing Services Scaling Venture Capital Forecasting 161

Intercom, Inc.

DECEMBER 2, 2019

How do you ensure a great customer experience globally without adding a ton of headcount? Offering multilingual support doesn’t just drive CSAT scores, it can even impact churn. Increase self-service support with an integrated, multilingual knowledge base. Here are our key findings: 1. What’s causing the disconnect?

Scale 209

Scale Outsourcing Services Scaling Technical Review 209

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. And I don’t necessarily mean 10X in terms of headcount – I mean 10X in terms of efficiency.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

SaaStr

JUNE 10, 2020

I was fortunate enough two years ago to be part of a case study that Stanford GSB did on MongoDB with my current partner here at TripActions, Carlos Delatorre is the CRO here and was the CRO with me at MongoDB. Corporate marketing was working with our influencers, partner marketing was working with our partners. And we did that.

Travel 174

Travel Marketing Scale Outsourcing Services 174

SmartKarrot

FEBRUARY 19, 2021

They are: Churn rate: This can be shown in two ways – Revenue churn and Customer churn. Compare this figure with the acquisition cost and document the loss in ROI due to early churn. To back your point, document the churned customers’ usage hours and depth of engagement with the product. Mention this too.

Outsourcing Services 10

Outsourcing Services Customer Success Technical Review Business 10

Intercom, Inc.

JULY 21, 2022

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. A lot of folks outsource performance marketing to agencies or use a simpler attribution system, which is fine and correct if your budget is smaller. Rachel now leads marketing at Notion.

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Outsourcing Services Sales Hiring CTO Hire Acquisition 215