Churn, Headcount, Operational efficiency. and Outsourcing Services

Building Resilience Through Efficient Scaling In 2023 with ICONIQ Growth General Partner, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds (Video)

SaaStr

MARCH 7, 2023

Many companies got sucked into the 2021 vortex of a low-interest rate environment and high multiples when they should have focused on growth and efficiency. General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m.

Outsourcing Services

Outsourcing Services Scaling Venture Capital Forecasting

Found in translation: How multilingual support helps you scale customer experiences

Intercom, Inc.

DECEMBER 2, 2019

How do you ensure a great customer experience globally without adding a ton of headcount? Offering multilingual support doesn’t just drive CSAT scores, it can even impact churn. Increase self-service support with an integrated, multilingual knowledge base. Here are our key findings: 1. What’s causing the disconnect?

Scale

Scale Outsourcing Services Scaling Technical Review

SaaS Brief

Building Resilience Through Efficient Scaling In 2023 with ICONIQ Growth General Partner, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds (Video)

Found in translation: How multilingual support helps you scale customer experiences

Webinars

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