Chart Mogul

SEPTEMBER 17, 2020

Monthly recurring revenue is one of the least exciting topics to take on in 2020. While I was researching this topic, I reached out to our Customer Success and Sales teams to see if many customers were coming to them with questions about MRR. MRR stands for Monthly recurring revenue. What is MRR?

Payments 145

Payments Revenue Payment Features SaaS Payments 145

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions 111

Payment Solutions Payments Customer Success Payment Methods 111

Baremetrics

FEBRUARY 15, 2021

Confused about customer churn vs. revenue churn? Churn means lost money or lost customers. These metrics help you understand two different things: Customer churn — the number of people you've lost. Revenue churn — the amount of revenue you've lost. What is Customer Churn?

Churn 105

Churn Payments Revenue SaaS Payments 105

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. Billing: Zuora.

Payment Solutions 88

Payment Solutions Payments Customer Success Payment Methods 88

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. Customer Success is all about delivering value.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

Baremetrics

JANUARY 9, 2022

Reducing churn is the single most important thing your SaaS. By some estimates, it is up to 25 times cheaper to keep a customer happy than to onboard a new one. So how do you identify customers at risk of churn? I’ll also give you positive actions you can take to reduce and even prevent customer churn.

Churn 98

Churn Payments Payment Services SaaS Payments 98

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Stay tuned and read on to incur extra SaaS revenue. Didn’t this get you curious already?

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn.

SaaS Payments 90

SaaS Payments Churn Underperforming Technical Team Payment Methods 90

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Churn 80

Churn SaaS Payments Payment Solutions Payments 80

Subscription Flow

NOVEMBER 20, 2023

Many SaaS businesses follow a subscription based model with subscription life cycles of varying periods. Thus, the success of any Software as a Service ( SaaS ) businesses greatly depends on customer retention. SaaS Renewal refers to customers choosing to renew their subscription to a SaaS product.

SaaS Payments 59

SaaS Payments Customer Success Payment Services Payment Solutions 59

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 93

Churn Underperforming Technical Team SaaS Payments Payment Solutions 93

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 110

Customer Success Payments SaaS Payments Payment Methods 110

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts. A high churn rate is highly undesirable as it shackles growth , is a source of friction and (rightly) raises tough questions about product/market fit.

Churn 152

Churn SaaS Payments SaaS Payments 152

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model. Build Phase.

Customer Success 90

Customer Success Payments Payment Services Scale 90

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. This is a mobile solution for SMB’s to send an invoice and get paid. Want to see more content like this?

Payments 100

Payments Pricing Compensation SaaS Payments 100

FastSpring

FEBRUARY 6, 2019

Netflix, for example, markets free trials heavily because their data shows that they work, retaining about one in three people for a subscription. Once they’ve seen the platform or software in action, they’re more likely to continue to use your product and extend their subscription beyond the free trial period.

Payment Features 73

Payment Features Payment Solutions Subscription Pricing 73

CustomerSuccessBox

MAY 28, 2021

A Saas business which has already evolved itself to bring in a Customer Success Software integrating it with Subscription Management, Support, CRM and product usage data knows exactly- “What is the secret to Saas growth”. Now that involves two main essential activities- Retaining Customers and Upsell to consumers.

Technical Review 52

Technical Review Innovation Customer Success Technology 52

CustomerSuccessBox

APRIL 10, 2020

And I want to talk about the one function that is going to be most critical during this crisis – Customer Success. It’s becoming more and more evident that acquiring new customers won’t be as easy as 2019. So retaining the existing customers is of prime importance. But is customer success ready for covid-19?

Churn 52

Churn Customer Success Payments Payment Solutions 52

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. In the old days, growing your business was easy. Tell people about your business, get them in the store, sell them things, then look for more customers.

Customer Success 101

Customer Success Payment Methods Payments Payment Services 101

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 80

Payment Methods Payment Solutions Payment Services Payments 80

FastSpring

JUNE 28, 2019

As interest in subscription services continues to rise, maximizing customer lifetime value becomes even more important than ever before. Keep reading to learn why your SaaS company should keep a close eye on your churn rate and see why focusing on customer retention is a viable strategy for long-term success.

Churn 76

Churn Payment Services SaaS Payments Payment Features 76

Chart Mogul

MARCH 19, 2020

Are you responsible for getting subscription metrics like MRR right? At ChartMogul, we auto-generate subscriptions and metrics from invoices and transactions — we believe this gives you the most trustworthy picture of where your business stands at the moment. This is a common question we hear from customers.

Payment Features 75

Payment Features Subscription Metrics Payment Solutions 75

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. of his customers. What is churn? One founder told me the key to how he was able to achieve 0.1%

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

Chart Mogul

SEPTEMBER 17, 2020

Monthly recurring revenue is one of the least exciting topics to take on in 2020. While I was researching this topic, I reached out to our Customer Success and Sales teams to see if many customers were coming to them with questions about MRR. MRR stands for Monthly recurring revenue. What is MRR?

Payments 52

Payments Revenue Payment Features SaaS Payments 52

SaaStr

MAY 8, 2021

bills, “payment terms”, and often, repeated follow-up. Monthly invoices can make things even worse, of course. Monthly invoices can make things even worse, of course. But getting paid in a simple ACH or credit card payment each month can be magical. Annual deals can create unnecessary customer friction.

SaaS Payments 257

SaaS Payments Payment Services Scale Payments 257

Chart Mogul

MAY 15, 2020

SevenFifty’s VP of Finance and Operations, Jonathan Tartell tells us how they used their existing revenue data to improve financial reporting and create a compelling vision for investors. SevenFifty provides a platform that connects all three actors. The Challenge: Track revenue metrics and act on them. What is SevenFifty.

Payment Features 52

Payment Features Payments Engagement Subscription 52

Chart Mogul

MAY 15, 2020

SevenFifty’s VP of Finance and Operations, Jonathan Tartell tells us how they used their existing revenue data to improve financial reporting and create a compelling vision for investors. SevenFifty provides a platform that connects all three actors. The Challenge: Track revenue metrics and act on them. What is SevenFifty.

Payment Features 52

Payment Features Payments Engagement Subscription 52

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

User Pilot

APRIL 3, 2024

Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. Prioritizing user experience optimization in product-led growth is crucial for creating intuitive, enjoyable products that retain customers and drive revenue growth.

Innovation 82

Innovation Payments Strategy Payment Solutions 82

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In the SIX(!)

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

CustomerSuccessBox

JUNE 17, 2022

How unfortunate is it to see a subscriber canceling their recurring payment! Product analytics is the process of evaluating how your customers or users engage with your product. It, ultimately, helps customer success managers to drive product adoption among the users. Why is it not easier to predict churn?

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

Sales Hacker

JULY 18, 2022

Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. Automate these 5 processes to boost customer retention. They’ll stop using the product, stop engaging with your brand, and, eventually, churn.

Payment Services 76

Payment Services Churn Payment Methods Payment Solutions 76

CustomerSuccessBox

MARCH 3, 2022

When for the firms, Customer Success came into sight helping out customers before a situation knocked up mattered a lot. Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Did you know, “Happy customers are repeat customers”?

Customer Success 52

Customer Success Management SaaS Payments Payment Features 52

SaaStr

DECEMBER 5, 2022

Many, however, will eventually switch to the externally funded phase because bootstrapping isn’t for every business. Yet, funded startups can learn a lot from the bootstrapped ones to grow smoothly and generate revenue. Hooking in new customers is exciting, but customer retention is where your business will make money.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 77

SaaS Payments Business SaaS Payment Solutions 77