Totango

JULY 15, 2022

To help make this process easier, Totango’s Detect Risk SuccessBLOC gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. Leveraging the Detect Risk SuccessBLOC and Avoid Customer Churn . Customer Scorecard. Prevent Churn and Risk-Proof Your Business.

Payment Methods 84

Payment Methods Payment Services Payments Payment Solutions 84

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Totango

MAY 29, 2020

Offer a way for customers to connect with a community to share tips and resources. Create webinars that discuss real issues facing customers as well as potential solutions for those pain points. Produce video tutorials to highlight updates and new solutions. Segment Your Customers by COVID-19 Impact.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Our panelists included: Ashley Willhalm, Director of Customer Experience at PipelineDeals.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

SaaStr

DECEMBER 12, 2022

You want your customers to make the payment decision as soon as possible. Your aim should be to ensure that a customer knows and understands the value they’ll get even before becoming a customer. “If The shorter the time frame to get value, the more likely you will attract a user and avoid customer churn.

Payment Methods 186

Payment Methods SaaS Payments Company Culture Payment Solutions 186

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. * How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. When should one look to hire their first customer success reps? Here’s what Eyal and Megan talk about: How to develop software faster. Missed the session?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Maintain a net positive churn rate across the team.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

ProfitWell

MAY 8, 2020

How are churn and new revenue trending over time? What do you mean, customer success shouldn't sell? Too often, we hear statements like, “Customer success shouldn’t sell.” It means convincing customers to do something—like take a meeting, adopt your solution, see the value you can provide, or be a reference.

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Avoma - An intelligent Assistant for Your Customer Meetings. bao solutions - Digital conversation support for your sales success.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

JULY 22, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Paper As a Senior Director of Customer Success, you will set the overall vision & strategy for the Customer Success team. Identify and implement processes and tools to support customer success at scale.

Customer Success 3

Customer Success Payment Services Payments Scale 3

yoursales

DECEMBER 12, 2018

Salesforce.com – The Customer Success Platform To Grow Your Business. noCRM.io – Lead management software that really helps salespeople. Salesforce.com – Salesforce.com: The Customer Success Platform To Grow Your Business. Sellsy – One single tool to track all your customer cycle.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

SaaStr

DECEMBER 13, 2019

Most recently Yousuf was the CIO & VP of Customer Success @ Moveworks, the advanced AI built for enterprise providing automatic resolution of IT issues. Most recently, Yousuf was the CIO and VP of Customer Success at Moveworks, the advanced AI built for enterprise, providing automatic resolution of IT issues.

Technical Advisors 162

Technical Advisors Scale Technical Review Payment Solutions 162

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. During 2019 many of the larger providers of sales solutions have spoken of a "rapid consolidation" happening in the sales tools space. Salesforce.com – The Customer Success Platform To Grow Your Business.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. During 2019 many of the larger providers of sales solutions have spoken of a "rapid consolidation" happening in the sales tools space. Salesforce.com – The Customer Success Platform To Grow Your Business.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

Salesforce.com – The Customer Success Platform To Grow Your Business. Salesforce.com – The Customer Success Platform To Grow Your Business. Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Odoo - The real customer. Readers' Preferred CRMs. centric CRM.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 12, 2018

Salesforce.com – The Customer Success Platform To Grow Your Business. noCRM.io – Lead management software that really helps salespeople. Salesforce.com – Salesforce.com: The Customer Success Platform To Grow Your Business. Sellsy – One single tool to track all your customer cycle.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

SaaStr

MAY 16, 2019

I would argue that since now we have access to … we have lots of data points about trade shows we go to, the payment information, the sales data in CRM. We can combine all these data points and start building the machine, early on, as soon as you have fifty customers. In our case, it was installing competitor apps.

Merchant Services 161

Merchant Services Payment Methods Data Sales Hiring 161

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. It just made it a lot easier for us to scale up Salsify as we found success. So if you’re ERP, boom, Workday. If you’re CRM, boom, Salesforce.

SaaS Payments 264

SaaS Payments Scale Payment Services Payment Solutions 264

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

Sales Hacker

NOVEMBER 15, 2017

Artificial Intelligence (AI) refers to a system of computers, software, machines and processes that simulate certain aspects of human intelligence such as image perception, voice recognition and reasoning. Average Contract Value (ACV) is the average revenue you derive from a single customer in a given period. Customer Success.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

SEPTEMBER 13, 2020

You see that both organizations embracing this cloud movement, but specifically in COVID, more and more companies turning to the cloud as their solution for business continuity or for business growth in these times when shelter in place is making on-prem solutions difficult and in many cases, impossible to use.

Sales Hiring 160

Sales Hiring Scale Payments Cloud 160

SaaStr

AUGUST 27, 2019

And so that required leadership coming in and saying, “What exactly am I looking to incentivize here?” It’s going to be comped differently than a team, like a customer success or an account management team that’s trying to retain, and maybe upsell existing customers.

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. This means net of churn in downgrades, your existing customer base that sticks around is actually paying you more over time on the order of 130% revenue retention. You can create paralysis for your customer. It’s a visitor check-in solution.

Payments 101

Payments Pricing Compensation SaaS Payments 101

Incredo

NOVEMBER 1, 2019

This means that such companies are product-oriented as well, but also include a small inside account management team to help them catch and convert by providing real-time assistance during the software purchase process. Besides selling a high-priced SaaS software, Passkey also makes multi-year deals that can be worth millions of dollars.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Incredo

OCTOBER 31, 2019

Now when the number of your subscribers exceeds 1,980, you got an email from your email automation software provider (that’s a vivid example of SaaS upselling): “ Hello, [name]. A customer already uses your plan A, but you offer him to pay for plan B. Because you think he will benefit from plan B even more and make a larger payment.

SaaS Payments 159

SaaS Payments Payments SaaS Payment Methods 159

ChurnZero

JULY 24, 2020

Customer Success as an Agent of Change: Why Trust Matters. Customer Success is often the conduit for change – whether you’re getting a customer to adopt your product, change their existing processes, test an untried strategy, or expand their account. 7 Customer Success Trust-Building Tactics.

Payment Methods 59

Payment Methods Payments Payment Services SaaS Payments 59

SaaStr

OCTOBER 4, 2019

Ep 270: Jeppe Rindom is the Founder & CEO @ Pleo, the simple spending solution for your company automating expense reports and simplifying company expenses. The mortality rate of SMBs is so high that you are going to always have high churn due to the customer segment? How does Jeppe think about competition?

Scale 121

Scale SaaS Payments SMB Sales Hiring 121