ProfitWell

JULY 21, 2020

Sometimes you pull out all the stops to woo a customer, only to have them not convert. That’s why today I’m sharing tips and tricks on how to reduce your customer acquisition costs while maintaining customer lifetime value. When you first start a company—you’re hungry for customers. So frustrating.

Customer Lifetime Value 54

Customer Lifetime Value B2B Acquisition Forecasting 54

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Engagement 97

Engagement Strategy SaaS Scale 97

Baremetrics

AUGUST 18, 2021

Innovation is critical for subscription businesses to ensure customer loyalty and their continued patronage. The customer lifetime value is a metric that predicts how much a customer will spend on your product throughout their entire relationship with your business. Want to try it for yourself?

Payment Features 83

Payment Features SaaS Payments Payment Methods Payments 83

SmartKarrot

DECEMBER 16, 2021

A seamless experience will keep your customers coming back, increasing referrals, and customer lifetime value. A seminal report by Harvard Business Review found that positive customer experiences can slash your cost-to-serve by a third4. Customer Experience is a must for Customer Success.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SmartKarrot

JANUARY 5, 2021

As the VP of Customer Experience at Drift , Julie is well-known for her insights on improving customer journeys with the help of conversational marketing. Phil serves as the VP of Research, Customer Success at Technology & Services Industry Association. Julie Hogan. Phil Nanus. Mark Pecoraro.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

ProfitWell

MARCH 23, 2020

Looks like you may be losing customers. MRR is not part of GAAP (Generally Accepted Accounting Principles), IFRS (International Financial Reporting Standards) or reported to a government entity. Subscription businesses rely heavily on keeping customers around for a very long period of time.

Subscription 85

Subscription Payment Features Metrics Business 85