SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode. Actually, two.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. What is the process to do it efficiently? Does it have to be in person? Loving our podcast content? What questions reveal the most?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SaaStr

OCTOBER 10, 2019

Free services must meet users’ basic needs, while also encouraging them to upgrade to the paid version once those basic needs are met. We are an early stage VC, mostly focused on SaaS all over Europe and and beyond. The first one is brand exposure. In regards to school brand, brand awareness. My pleasure.

Scale 135

Scale Scaling Payment Methods SaaS Payments 135

Baremetrics

AUGUST 5, 2021

This is especially the case in the SaaS world. Gartner found that 70 percent of customer service employees hope to have work-from-home options in the post-pandemic world. Aside from the cost of tracking software comes the need to monitor your employees’ online activities throughout the day while they are working from home.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

OPEXEngine

JULY 28, 2020

It often seems as if traditional strategy development processes have no place in the fast-moving, always changing technology industries. It’s not really surprising that so many tech company executives punt on the traditional corporate strategy process. What they don’t do is get bogged down in process or complexity. At a Glance.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

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Payment Methods Merchant Services Scale Payments 200

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

yoursales

JANUARY 28, 2022

When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. What you should be making decisions based on is, which sales processes generates the best outcomes you're after - and for your customers.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Sales Hacker

MARCH 2, 2020

Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. Wooden on Leadership. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Amarachi Ogueji. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

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VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

NOVEMBER 21, 2020

398: Rob Gonzalez is the Co-Founder & CMO @ Salsify, empowering brand manufacturers to deliver the product experiences consumers demand at every point in their buying journey. In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. *

SaaS Payments 260

SaaS Payments Scale Payment Services Payment Solutions 260

Sales Hacker

NOVEMBER 15, 2017

Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

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Scale Payment Methods Sales Recruiting SaaS Payments 99

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Sales Tools for Professional Sales. What do we mean with "best"? Other CRMs.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

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SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

yoursales

JANUARY 29, 2021

Which sales process works best with your customer experience journey and to generate your desired outcomes? Which sales tools best support your sales process? Which sales processes generate the outcomes you're after and which tools best assist you in doing so? Mimiran – More Leads and More Deals for SMB Services Business.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Personalize experiences for different customer segments. Deliver exceptional customer support using AI and self-service resources. Cultivate a customer-centric culture from leadership down.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

yoursales

DECEMBER 23, 2019

Enabling the right customer journey with sales tools that power your sales process has been high on our agenda for years. Which sales process works best with your customer experience journey? Which sales tools best support your sales process? Sales Tools for Professional Sales. What do we mean with "best"? Other CRMs.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . In this write-up, I will first explain what makes enterprise clients different and then take you through the all-important enterprise sales terminology that every B2B SaaS company should know.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. web services. How did they do? All of them! Nicolas Dessaigne : Right.

Sales Hiring 238

Sales Hiring Sales Recruiting Scale Payment Methods 238

SaaStr

NOVEMBER 7, 2019

Romain Huet : See how you can turn like a SaaS business, or a core product you have and make it a very successful developer platform. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

GetUplift

DECEMBER 12, 2021

This guide provides a detailed breakdown of my emotional marketing process. It’s a process that my team and I at GetUplift have used to 10x our clients’ conversion rates. The process for using your research to create social media ads, landing pages, and email sequences that actually convert. So, let’s dive in. Introduction.

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

MAY 9, 2019

If we really look at a lot of YC companies now a days, we have a ton of B to B companies, and the most common mistake they make is they don’t really understand if they can afford the process they need to do to acquire customers. If your payment system works, you’re not going to rip it out. If you take the case of Justin.tv

Sales Hiring 167

Sales Hiring Scale Payment Solutions Banking 167

SaaStr

DECEMBER 17, 2019

This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. That’s pre-Plaid.

Payments 146

Payments SaaS Payments Banking Underperforming Technical Team 146

SaaStr

APRIL 18, 2019

And I’ve been building SaaS Companies now for 20 years, so that’s a long time. I remember when I was in business school the internet was brand new and back then the hero was Jerry Yang. I sell highly engineered complex pumps and I can’t sell them like a book online.” Join us for SaaStr Annual 2020.

Sales Recruiting 169

Sales Recruiting VP of Engineering Scale SaaS Payments 169

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Everybody was on the same page.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

SaaStr

MAY 16, 2019

Gorgias helps brands automatically respond to basic questions, and track the impact of customer service on sales so support becomes a profit center. We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. Want to see more content like this?

Merchant Services 161

Merchant Services Payment Methods Data Sales Hiring 161

Intercom, Inc.

APRIL 4, 2019

It’s become apparent that for hypergrowth SaaS startups today, there are two distinct phases. So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? This is episode four of Scale , a brand new podcast series on moving from startup to scale up. What’s not to like?

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

MARCH 3, 2020

So you look at companies, Top 10 SaaS companies in history, none of those companies got their first VP of Sales wrong. So I have a process, sort of a checklist. And you should prepare for a long process potentially to make this hire. For most startups, that’s the difference between life or death. That’s your ideal.

Sales Hiring 156

Sales Hiring Sales Recruiting CTO Hire Scale 156

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). How did he see his decision-making process change post raise?

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

JULY 8, 2020

Personally, our team has been holding back a little bit. We can only process so much change, and I feel like we’ve been through three worlds since early March. What I personally have seen in my little portfolio and the founders I work with is what I call the COVID beneficiaries. Are you more excited about eCommerce?

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Investment Technical Review Part-Time VPE Development Team Review 160

SaaStr

OCTOBER 24, 2019

I’m an entrepreneur-turned-investor, co-founder of an early generation one, SaaS company called Message Labs that we founded in 2000. Exited to Semantic in 2008 and had a good exit for the early SaaS businesses then set up Notion and we focus on SaaS companies, mainly in Series A in the European market.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

SaaStr

AUGUST 27, 2019

As each of you have likely personally experienced, whether you’re a founder on sales, with each compensation lever you pull, there are inevitably behaviors on the sales team that get pushed. You’re doing something that is brand new. So I like to say that if sales is like a train, then sales compensation is the driver.

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

OpenView Labs

JUNE 16, 2020

Related: The Recession Planning Framework for SaaS Startups. Improvement : The product substantially improves your buyer’s processes or performance: Get better / be better. For example, you could: Tweak your value proposition to emphasize security and immediate gains instead of your brand’s reliability. Solve a problem.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

SaaStr

AUGUST 26, 2022

I just thought that if there was anybody left at the end of day two that had anything they wanted to talk about, scaling SaaS, fundraising, hiring, anything, and I could be helpful, we could do a little extra Q&A. Now there are 20 or 30 public SaaS companies we can learn from. But the downturn in SaaS, at best, is uneven.

Sales Hiring 208

Sales Hiring Scale Sales Recruiting Scaling 208